Digital Communication Coordinator

Southport Engineered Systems

Southport Engineered Systems is a one-stop shop for heating, air conditioning, plumbing and fire protection serving all of Wisconsin.

We specialize in:

  • Engineering and installation of custom comfort system solutions for existing homes and businesses 
  • Quality craftsmanship and workmanship ensured by our on-staff engineers 
  • Reduced Time To Occupancy 
  • Design-Build Commercial Construction 
  • Providing the products and services needed after installation to promote additional comfort, convenience, energy savings and longer equipment life 
  • Providing homeowners and businesses 100% satisfaction

Our commitment is to the customers we assist and the teams we work in. Much of our proven success is recognized by the exceptional, compassionate customer service provided by our employees.

https://southportheating.com/

Position Details

Digital Communication Coordinator
Job
Full-time
Office/WFH
100% remote
11/28/2023
Southeast Wisconsin
Caledonia, WI

SUMMARY:

Southport is looking for a self-motivated, energetic, and creative Digital Communication Coordinator. This position will be responsible for managing and analyzing the effectiveness of media campaigns and digital presence. This person will create engaging content to publish on our various social media platforms, that highlights the company’s various services and other marketing requirements. This person will have excellent communication and technical skills, especially in utilizing software tools and programs to design attractive content that would engage our targeted audience.

DUTIES AND RESPONSIBLITIES:

  • Create an overall marketing campaign strategy, execution, and implementation. Then measure the return on investment of various marketing methods. 
  • Develop marketing communications materials to publish on our various social media platforms, ensuring they support our various services and our organization. 
  • Create marketing communications, and graphically design various marketing materials such as brochures, emails, customer newsletters, text messages to customers, and all other customer communications needed 
  • Review efficiency, value and impact of marketing initiatives and make recommendations on potential improvements. 
  • Connect with existing and future customers by responding to their inquiries, requests, and acknowledging any customer concerns. 
  • Respond to all website inquires and submission forms. 
  • Maintain all our Google requests 
  • Manage and set up all follow-up campaigns in our service software, Service Titan. 
  • Respond to customer reviews on Google and all social media platforms 
  • Manage our service customer portals 
  • Own and manage our work order company email address 
  • Lead marketing campaign strategy, execution, and implementation 
  • Respond to Google my Business requests within a minute 
  • Keep our Local Service Ads updated 
  • Perform all other duties assigned to this role
  • Bachelor’s degree or a 2-year degree in Marketing, or another related field 
  • 1+ years of related experience 
  • Strong attention to detail 
  • Must have creative problem-solving skills and knowledge of design techniques 
  • Strong communication skills 
  • Willingness to learn and grow 
  • Ability to work in a team environment and fast-paced environment

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