Festival Foods serves guests in over 30 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.
Job Title: Digital Engagement Specialist
FLSA Status: Salary Reports
To: Digital Engagement Manager
The Digital Engagement Specialist will be responsible for executing our e-coupons, rewards programs and vendor monetization across our digital channels. By using guest data, the Digital Engagement Specialist will execute incentives to our guests and gather the results. This role will be responsible for resolving guest issues related to the programs while continuing to test platform capabilities.
QUALIFICATIONS:
- 1-3 years’ experience in digital loyalty programs
- Strong customer centric mindset
- Technical know-how of loyalty platforms
- Strong ability for prioritizing issues
- Analytical interpretation of offer engagement
- Attention to detail, ability to work in a fast pace environment and self-starter
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Sitting at a computer 90% of the time
- Bending, stretching and occasional lifting of up to 50 lbs. is required
- Professional presence and proper phone etiquette are required
- Flexible schedule
WORK SCHEDULE:
This is a salaried, full-time position. Given the 24/7 nature of digital marketing, this position may work irregular hours as needed; must be available nights, weekends and holidays to handle any issues that may arise.