Director, Account Services

Hot Dish Advertising


Our purpose is to ignite success for our clients, our agency and each other. We are an impact agency that is strategically led, creatively driven and client focused. We succeed when our clients succeed. In a fast-paced environment, our values guide and propel us forward, and that is what our teams thrive on.

At Hot Dish, we believe in empowering people and offering opportunities for development, as well as professional growth. We value strong, positive relationships in all areas: with each other, our clients and our greater community. We work in an authentically fun culture celebrating the small and large achievements along the way.

Team Members at Hot Dish are:

  • Passionate about our clients, our team and the work we produce.
  • Curious to learn more, improve skills, use new programs, open to change and test new creative solutions to help our clients achieve their goals.
  • Smarty Pants to challenge what has been done before and prove out a better solution that delivers results.
  • Playing to win by willing to hustle and politely persist to meet or exceed our goals.
  • Respectful of Open minded to the needs of others and work to help improve along the way. Teaching and showing without judgment.
  • Fun and thrive off partnering with other high-energy team members and clients!


Leadership and management of the Account Services Department; resulting in smooth running, client-centric services with a reputation for excellence that inspires success for the client, the team and the agency.

Position Details

Director, Account Services
Twin Cities Metro
Plymouth, MN


In close collaboration with Agency President, works closely with Agency partners, department heads and management to set and meet overall Agency objectives. Actively works on key accounts in the agency. Administers, evaluates and takes responsibility for the performance and activities of the employees within the Account Services Department.


  • Ensure implementation of our philosophy and approach to business within the Account Services department and ensure adequate staffing and profitable operation. 
  • See that the Account Services team has adequate, effective operational policies and administer them in a manner consistent with our own policies and basic objectives. 
  • Ensure Account Director and Account Executives know and understand their responsibilities and Agency principles and philosophies. 
  • Set the Agency’s account management and services philosophy and standards in accordance with our beliefs and strategic competence in understanding the power of individual experience. 
  • Successfully coach, advocate and provide Account Services staff the necessary resources to ensure their effectiveness and high morale. 
  • Participate in Agency leadership and Account Service department EOS meetings and contribute to the strategic direction and strategic planning process.


  • Set and meet agency financial and operational goals in partnership with Agency leadership. 
  • Participate in new business pitches with account and strategy leadership. 
  • In accordance with Agency annual budgets, implement and maintain the Account Services new employee training and continuing education program. 
  • In accordance with Agency annual budgets, ensure Account Services staff are exposed to the most advanced concepts, techniques and technology in support of client business through industry events, seminars, etc. 
  • Manage all Account Services staff account assignments. 
  • Develop an Account Services team that produces outstanding, results-oriented work in collaboration with Creative/UX, Development, Digital Media, Finance/Operations and other Agency personnel as needed. 
  • Manage written Account Services job descriptions. 
  • Conduct Account Services staff performance reviews with input from appropriate Agency staff. 
  • Act as point of escalation for internal and client-related conflicts.


  • 10+ years of relevant agency experience with proven ability to grow agency billings. 
  • Strong leadership, collaboration, and people development skills. 
  • Ability to be an active listener and effectively distill the information down and determine the problem we are trying to solve. 
  • Excellent written and verbal communication skills. 
  • Solid decision-making skills, and good judgment. 
  • Proficient in Workamajig or another project management tool. 
  • Keen attention to detail. 
  • Exceptional at managing diverse staff, client and agency dynamics. 
  • Experienced in critical evaluation of agency work and client satisfaction. 
  • Experience with franchises is a plus but not necessary.

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