Are you a person of action, passionate about aligning marketing strategies with business goals? Are you a client whisperer, adept at discerning their needs and delivering beyond expectations? We’re looking for a natural leader who thrives on helping teams think big and execute bigger. A people-person, invested in developing employees and business relationships, and using their expertise to help others grow.
The Director of Client Services is responsible for working closely with the company president on strategic planning and guidance, while building and growing solid client relationships. Additionally, this role develops new client prospects and manages a team of account services professionals. The right candidate will be part of the company’s leadership team.
What you’ll do:
- Oversee, lead, and grow our account services staff.
- Work with clients to identify business goals, develop strategic marketing initiatives and comprehensive plans, and collaborate with our creative staff to implement solutions.
- Be responsible for maintaining and growing client relationships by creating opportunities and cross- and upselling agency solutions that benefit the client.
- Continuously generate and close qualified leads.
- Keep abreast of current marketing trends and technologies and help formulate long-term strategies and effective programs for both clients and the firm.
- Deliver business solutions profitably.
- Manage collaborative teams to solve both the clients’ and the company’s business challenges.
- Ensure the proactive management of accounts, which considers each client’s planning cycles and timelines.
- Engage in continuous learning and community events to promote the company and stay current on developments.