Director of Community Relations (DCR)

Azura Memory Care

Azura Memory Care is a trusted provider of innovative memory care services and programs. Hear firsthand the many ways we are providing safe, supportive and nurturing place for those with memory needs - see our video at Azura - youtube.

From homelike settings to transformational programming, our Wisconsin memory care communities provide a safe and nurturing place for those with Alzheimer's disease and dementia.

Our parent company, Azura Living, has earned a reputation for elevating the standard of care with creative services, innovative therapies and caring relationships. We're proud of the transformational programming we provide for people with dementia and Alzheimer's disease, and promise that your loved one will be cared for with respect and unparalleled support for his or her physical, mental and spiritual needs.

Azura Memory Care is always looking for exceptional people to join our team. Experience in the field is a plus, but we are most interested in the care and compassion you demonstrate to the people we serve, how friendly you are to our visitors, and how you support your team members.

We are committed to working with the best, brightest and most dedicated in the industry. At Azura Memory Care we see each member of our team as a critical partner in the quality and person- centered care we provide to our residents with memory loss.

Five core values guide the decision we make as team members and as a company: We treat our guests and coworkers with the utmost respect. We help people to recover physically mentally and spiritual. We encourage innovation and creativity. We hire and retain the finest people. Be Exceptional!

https://www.azuramemory.com/

Position Details

Director of Community Relations (DCR)
Job
Full-time
6/8/2020
Southeast Wisconsin
Brookfield, WI

The Director of Community Relations is responsible for representing Azura Memory Care in the community through networking, marketing, presentations and committees. The Director of Community Relations will identify new business opportunities through new markets, new partnerships with other businesses, new ways to reach existing markets, or new product or service offerings to better meet the needs of existing markets and utilize those opportunities to bring in more revenue. The Director of Community Relations actively participates in Azura Memory Care planning.

Job Duties and Responsibilities:

Occupancy

  • Build and maintain occupancy of the residence in collaboration with the Executive Director 
  • Build and maintain qualified wait list 
  • Maintain standards and complying with state regulations and licensing 
  • Produce reports as requested 
  • Understand state regulations and compliance issues 
  • Attend leadership meetings and other Azura Memory Care trainings

Marketing

  • Lead in promoting person-centered care through MOSAIC by Azura program 
  • Maintain the image of the residence 
  • Promote residence in the community through an active referral network 
  • Plan and conduct events to showcase the residence and its programs 
  • Provide tours and information as needed 
  • Train staff on phone etiquette, conducting tours, taking inquiries, customer service best practices and general public relations and communications 
  • Represent the residence within the elderly services network when requested 
  • Attend meetings of organizations and conferences to promote continuity of services to the elderly as requested. 
  • Provide tours and follow up communication with families to discuss unique features of Azura Memory Care including the person centered care through the MOSAIC program, showing why Azura is the right choice for their loved one. 
  • Maintain inquiry and referral database system on a consistent basis

Family Support

  • Participate in regularly scheduled parties and events for families and residents 
  • Work with the family in maintaining a strong relationship with their relative residing in the home 
  • Assist family members in understanding the frailties of age, Alzheimer's disease, and related dementias when appropriate

All other duties as may be assigned

Education:

  • A bachelor or associate degree preferred or a minimum of 3 years of related work experience in assisted living or long-term care.

Experience:

  • Three years’ experience in health care marketing 
  • Demonstrated understanding of older adults and the issues, diseases and needs related to aging

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