Director of Digital User Experience (UX)

UW Credit Union

UW Credit Union was founded on the simple belief that everyone deserves financial strength. Nine decades later, we remain true to our mission as a full-service, member-owned financial institution dedicated to helping you reach your goals.

Position Details

Director of Digital User Experience (UX)
Southwest Wisconsin
Madison , WI

From our award-winning culture to intuitive, easy to use systems, UW Credit Union has grown to become one of Wisconsin’s top financial institutions with over 300,000 members and $5 billion in assets. UWCU is a federally insured, member-owned, not-for-profit financial institution committed to the financial well-being of our members. We are growing and seeking a product-minded, user-centric leader to continue developing strategies that meet the digital needs of our members!

As a member of the Internet Services (IS) Leadership Team, the Director of Digital Experience serves as the product manager to support the digital delivery of banking products via Web Branch, our mobile app, and our sales and new account platform. In partnership with the VP of Digital Technology, the Director will be responsible for setting the digital product strategy that aligns with UWCU’s purpose and business goals. In addition, this role is also responsible in leading a team of highly skilled UX professionals to continuously understand and translate consumer expectations into highly usable and engaging digital experiences.

The Director of Digital Experience combines creativity and analytical thinking to lead their team in identifying solutions where technology, business, and user needs intersect. They will regularly partner with other areas of the business include Software Engineering Leadership, Marketing, and Project Management to ensure UWCU standards are upheld in the product development and delivery of design work.

This is a hybrid position based in Madison, WI.

Digital Experience Strategy & Excellence – 25% 

Digital Product Management – 25%

Cross Functional Leadership, Collaboration and Consulting – 25%

Leadership Expectations – 25%

  • 10+ years experience in software product management, product and service design, and user experience design required. 
  • Management experience required. 
  • Bachelor’s degree in communications, marketing, graphic design, public relations, statistics, advertising, business management or related field required. 
  • Expert knowledge of digital product management. 
  • Expert knowledge of research, analysis, problem solving, design and delivery of digital products. 
  • Expert knowledge of analytics and user research. Knowledge of HTML, CSS, and JavaScript.
  • Knowledge of graphic design tools is preferred. Understanding of financial product and service delivery is preferred. 
  • Agile project management methodology experience is preferred. Experience in large scale enterprise-wide projects. 
  • Experience in front-end web development and E-Commerce web site management.
  • Expertise in research, analysis, problem solving, design and delivery of software solutions.
  • Experience managing/coaching user experience staff including developers, product managers, user researchers. 
  • Ability to positively interface with management, employees, corporate staff, and outside partners. 
  • Excellent written and verbal communication skills as demonstrated by the ability to write clear, concise documentation and communications, facilitate staff meetings, and give presentations.

Join one of Wisconsin’s premier financial institutions, a National Top Workplace and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

  • 2 weeks paid caregiver leave 
  • 2 weeks paid new child parental leave 
  • 2 days paid volunteer time 
  • 10 paid holidays (includes your birthday!) 
  • Ample paid time off 
  • 401k company match of up to 5%, plus approximately 4% discretionary match 
  • 457 deferred-compensation plan 
  • Generous variable reward bonus 
  • Free bus pass and BCycle/Bubblr membership 
  • 3 health plan options, including domestic partner eligibility 
  • And more!

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