Director, User Experience

You can be a better guide than any map or navigation system. Optum is part of the family of companies that make UnitedHealth Group one of the leaders within the health care system. Optum brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance, elite teams against sophisticated challenges that matter. Join us and learn why there is no better place to do your life’s best work.(sm)

We are investing significantly in new capabilities to design, develop and deliver better solutions, especially those for consumers. We are seeking people with proven experience conceptualizing, defining and delivering consumer-facing solutions [services as products] delivered via digital means [web, mobile, social, email, new technologies].

As part of the Experience Design team, the User Experience team represents the voice of the consumer in creating and optimizing digital consumer experiences across Optum’s suite of digital products with consideration for the broader omnichannel experience.

The Director, User Experience will be responsible for defining and delivering internal agent-facing digital experiences from creative brief and concept through all aspects of creative and UX/UI execution. Role will support the Chief Customer Office’s cross-Optum internal digital tools.

Primary Responsibilities:

• Develop, evangelize and execute the UX/creative strategy for Optum agent-facing products and services 
• Lead project teams in all aspects of design delivery: strategic definition, concepting, prototyping, detailed UX/UI, research, documenting and testing of experience balancing user research/needs with business objectives/challenges 
• Define and manage teams’ deliverables, timelines, estimates/budgets and contractor needs to ensure projects fulfill time/scope/budget parameters 
• Contribute to the corporate UX design standards/frameworks and to governance structure across teams. 
• Seek out new opportunities to streamline operational procedures to enable internal agents to provide exceptional consumer experience while also identifying and pursuing cost-savings opportunities 
• Procure and use data, including KPIs, market research, and testing methods, to identify ways to conceptualize and advance the user experience 
• Develop strong relationships and work in conjunction with internal and external product, brand marketing, design, development and operational resources 
• Drive executive decision-making through facilitation and presentation of UX strategies and concepts and trade-off analyses 
• Research and educate self and design team on new consumer behavior trends, technologies and development tools as needed 
• Support prototyping exercises with internal and external partners to advocate and evangelize the future consumer experience

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Exceptional design talents and a portfolio that evidences stylistic breadth that demonstrates sensitivity to diverse subject matter and cross-channel expertise in creating user-centric digital experiences for web and mobile 
• 4-9 years relevant work experience in digital consumer product design field 
• Bachelor’s degree in human computer interaction (HCI), interaction design, graphic design, and / or equivalent degree or experience 
• Proficiency in design tools (e.g. Adobe Creative Suite, Axure, Sketch, Invision, among others) 
• Solid and flexible skills in systems thinking, visual design, interaction design, iconography, typography, motion design and familiarity with front-end technologies 
• Working knowledge of HTML, understanding how comps translate to code, and the ability to use prototyping tools to convey design intent 
• Ability to seamlessly alternate between dealing with highly technical teams and non-technical business teams 
• Experience developing prototypes and leading innovation exercises 
• Ability to balance user-centered design skills, visual design sensibilities, data-driven influences and understanding of technical constraints in design thinking 
• Solid skills in the following areas: organizational savvy, ability to handle multiple programs, attention to detail, relationship-building, strong communication skills, high accountability 

Preferred Qualifications:

• Solid information design abilities, efficient and meticulous production habits, with impeccable problem-solving skills 
• Solid digital experience capability and command of usability and design principles, and digital channel / product best practices 
• Solid understanding of designing for Accessibility standards WCAG/508 
• Experience in developing and institutionalizing strategy and standards in large complex organizations 
• Experience migrating large enterprise systems from one platform to another 
• Experience with UX writing or technical copywriting 
• Ability to document design systems and evangelize their use to peers and business owners 
• Self-motivation, excellent communication, an open mind, the ability to thrive in multidisciplinary teams, and the skills to balance great design with short deadlines 
• Exhibit a high degree of ingenuity, creativity and resourcefulness and work well with ambiguity 
• Human-centered design proficiency 
• Experience in using A / B and Multi-variant testing information and analytics to identify improvements and continually optimize based on data and defined success measures