E-commerce Customer Service Representative

Rishi Tea

Since 1997, Rishi Tea has led the industry in sourcing organic teas and exotic botanicals of extraordinary character. This mission carries us around the globe every year at peak seasons to work and taste side-by-side with growers in the fields. Discovering the hidden gems of their traditional cultures inspires our blends and invigorates our passion for the culinary arts. With an innovative spirit for trade, travel, and study, we welcome you to join us on our botanical journey to leave no leaf unturned.

http://www.rishi-tea.com

Position Details

E-commerce Customer Service Representative
Job
Full-time
Office/WFH
100% remote
1/19/2017
Southeast Wisconsin
Milwaukee, WI

This Customer Service Representative position is a member of Rishi’s Marketing and E- Commerce sales teams. The function of this role is to provide high-touch customer service to shoppers on Rishi’s e-commerce website: www.rishi-tea.com. This role serves as the initial point of contact for Rishi’s e-commerce customer service telephone line and e-mail inbox. The Customer Service Representative is responsible for responding to all e-commerce customer inquiries within one business day.

  • Respond to all e-commerce customer inquiries 
  • Enter orders placed by telephone 
  • Modify or cancel orders; communicate order changes to customer 
  • Manage e-commerce inventory and make updates to website platform backend 
  • Manage wholesale website inventory and make updates to wholesale website platform backend 
  • Gather order shipping status information from shippers (UPS, FedEx, USPS) and communicate to customer 
  • Grow the Rishi e-mail newsletter list through communication with customers Up-sell and cross-sell while communicating with customers 
  • Provide education and guidance to customers, encouraging them to join Rishi and leave No Leaf Unturned in their journey to discover the world’s best organic botanicals and teas 
  • Coordinate international shipping, including customs documentation 
  • Process payments by credit card, check, or cash 
  • Process will-call orders for pickup at Rishi Tea offices; greet will-call customers and manage their transaction 
  • Document customer feedback and complaints; communicate product quality feedback to Customer Experience Specialist, Digital Marketing Manager and Marketing Director
  • Four-year Bachelor’s degree 
  • Fluency with Microsoft Outlook, Word, Excel, Powerpoint 
  • Savvy internet user 
  • Web design or programming skills a plus 
  • Minimum 3 years customer service experience, preferably in an e-commerce business 
  • Passion for tea, fine food, or beverage 
  • High energy level; self-motivated; desire to learn 
  • Attention to detail; ability to multi-task 
  • Global perspective; cultural mindfulness; multi-lingual a plus 
  • Comfortable working both independently and as a member of a team

Please inquire.


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