Email Account Manager

Role Purpose:

The Email Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. Account Managers are in daily contact with clients as well as internal SME's. They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units. They are responsible for continually meeting client expectations.

Key Responsibilities:

The Email Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. They are the "glue" who bring together all the disparate pieces to seamlessly deliver Account s on budget and on time. They are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status. By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Manager directly impacts the success of our clients as well as Merkle.

Bachelor's degree required 

Experience with Salesforce Marketing Cloud is a must 

5+ years experience in client services/ account management in an advertising agency, marketing company, or client side marketing department with a working knowledge of: 

• Online and offline creative development and production 
• Digital Marketing 
• Multichannel/Integrated Marketing Campaign management of large, complex email initiatives 
• Database marketing 
• Relationship/Client Management 
• Strong written and verbal communication 
• Solid experience and comfort level with management of data (i.e. creating segments, queries and manipulating lists) 
• Ability to multi-task and work well in a fast-changing environment