Event Support Specialist


Who We Are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core business brands Phonak, Unitron, Connect Hearing, and Advanced Bionics – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry. Our talented and committed employees all over the world know they contribute to something greater than themselves – they create sense.

The Way We Work

At Sonova we value our employees and prioritize their well-being. We believe people do their best and most innovative work in an inclusive environment that provides opportunities for engagement and collaboration across teams while offering flexibility in how work gets done. We designed our work model team by team, empowering teams to customize a working environment that balances individual team needs with business outcomes. By offering work options, we foster more flexible and individualized time management, contribute to a healthy work-life integration, increase employee satisfaction, build meaningful partnerships at work, and calibrate productivity to acknowledge you have a life outside of work. Sonova has chosen a HYBRID WORK MODEL- Customized by team that keeps our employees motivated and engaged.

Sonova Values

At Sonova, we come to work every day knowing that continuous innovation across all disciplines, our shared engagement as a team and our responsible approach to all things we do, brings the delight of hearing to millions of people: to hear better, to listen to music, to communicate effortlessly with friends and loved ones, and to fully enjoy life with all its great variety of sounds. In doing so, our shared core values reflect the corporate culture that defines and unites us as a company across all brands and regions.

  1. We Care -- We care for our employees, customers and consumers,as well as our shareholders and society. 
  2. We drive innovation -- We courageously pioneer new ideas and approaches to come up with impactful innovations, to delight customers and consumers. 
  3. We strive for excellence -- We act with agility. We aim to excel. We are continuously working on improving products, services, processes and skills, to realize growth. 
  4. We take accountability -- We deliver on our commitments. We take accountability to provide outcomes in agreed quality and time, always acting with integrity. 
  5. We build the best teams -- We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place.


Position Details

Event Support Specialist
Northern Illinois
Aurora, IL

Purpose of role:

This role is responsible for supporting the planning and execution of all aspects relating to events and CEU tracking activities across multiple hearing device brands. This includes all functions of CEU administration and supporting processes, including but not limited to: CEU application & approval process; manage calendar of events; coordinate training events; manage A/V equipment; maintain online registration and training program. Manage training equipment needs across the organization.

Our Offer to You:

  • Improving the quality of life of millions of people suffering from hearing loss 
  • A challenging and motivating assignment as part of a dynamic team 
  • Modern mindset and processes, accommodating flexible working conditions 
  • Opportunities for further responsibilities and support for further training and development 
  • A company that values diversity and inclusion 
  • Sonova’s outstanding opportunities and career growth

Main Tasks and Responsibities:

  • Coordinate entire CEU application & approval process: submit CEU forms to appropriate agencies; enter attendee information into database; manage approval letter process; print and send certificates of attendance, etc 
  • Coordinate assigned customer events: identify meeting needs, establish training agendas, collate, acquire, and distribute training materials for events, manage follow-up process 
  • Manage Event calendar: update the training calendar daily; schedule meetings; communicate training information to internal and external customers 
  • Responsible for cost tracking and management while staying within defined event budget 
  • Manage all aspects of internal company events for local teams and VIP customers 
  • Partner with marketing managers to drive product launch activities including customer launch events and internal launch celebrations 
  • Meet and greet customers and facilitate any last-minute requirements (room set-up, equipment needs, room assignments, food & beverage requirements, business services and shipping procedures with client and appropriate team members) 
  • Manage Audio/Visual equipment & training computers: manage equipment log, oversee the distribution of A/V computer and demonstration equipment; maintain all equipment 
  • Maintain state and regional sponsorships and budget mgmt for commercial sales and national accounts for multiple hearing device brands 
  • Manage Event Management Platform (Cvent) registration system and other related meeting platform systems (i.e. Zoom, WebEx) 
  • Other duties as assigned

Education and Skillset:

  • High school diploma or the equivalent required 
  • 2+ years of post-secondary education strongly preferred 
  • 3-5 years Previous events coordination experience required. 
  • 5+ Previous administration experience 
  • 3-5 years’ experience managing CEU database and/or planning training events strongly preferred. 
  • 3-5 years Previous experience with on-line training tools preferred. 
  • Industry experience 
  • Strong organization and prioritization skills 
  • Attention to detail 
  • Strong proofreading skills to include spelling, grammar, punctuation, style, etc 
  • Effective communication skills 
  • Team player 
  • Taking initiative and ownership of projects and programs 
  • Proficient in Microsoft office applications and event management platform (i.e Cvent)

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