The Account Director (AD) is responsible for the overall success and development of Augeo client relationships. This individual is a proactive and charismatic communicator who is adept at creating and reinforcing strong partnerships. They will ensure outstanding service to high-value clients, and also strive for organic expansion of services provided to the client. This person is instrumental in the sales process, assuming a leadership role on the account. As such, client presentations and follow-up activities are required.
Acting as a front-line point of contact, this tenacious person must have the passion to learn and curate the clients' brand and marketing strategies and then translate them into innovative event strategy. Creativity and the ability to "think outside the box" are critical.
The AD must have exceptional problem-solving skills and the ability to persuade others to accept changes and new ideas - they naturally embrace challenges because they have always been competitive. They are expected to draw on client communication to provide insights and innovation. The knack to think through situations in a deductive nature, yet communicate the thought process easily with both internal and external clients is a priority.
Additionally, strong team and leadership skills are required as the Account Director is responsible for the oversight, coaching, nurture, training and management of the dedicated account team. They must embrace constructive conflict and create a culture of accountability for their team. They must be humble and willing to embrace new strategies and ideas.
The AD should possess organizational skills as he or she will oversee and execute event-planning, virtual program oversight, team management, marketing oversight and financial management.
Budget parameters, company objectives, and deadlines are all intertwined in daily activities.
The Account Director reports to the Director of Client Services and is responsible for their assigned account team (approximately 5 - 8 people).