Experience Director

Milwaukee Food & City Tours

For the past 14 years at Milwaukee Food & City Tours, we've been offering delicious walking and bus tours exploring neighborhoods of Milwaukee originally settled by Italian, Irish, Polish and German immigrants. Recently we acquired Chicago Food Tours, a nearly identical company exploring Chicago's neighborhood cuisines. On all of our tours, our guides provide historical commentary and point out architectural highlights and cultural hotspots, while allowing our guests to sample flavors from restaurants along the way. Please visit our websites for more in-depth details about the many tours that we offer to locals and tourists alike.


Position Details

Experience Director
Southeast Wisconsin
Milwaukee, WI

Ideal candiate should be an organized and detail-oriented person who is able to work independently on multiple projects at one time. To succeed in this position, the candidate must be proficient in Microsoft Excel to manage our reservation process. This person will be an integral teammate in taking our company to a new level of growth. This position offers a unique insight into the great cities of Milwaukee and Chicago.

As a small business, we take pride in the experiences and tours that we offer to our guests. Therefore, as the person who takes the lead on working with potential clients in Milwaukee and Chicago, this position can be quick-paced and demanding. The primary task of this job is to work with clients to provide quotes and book special events such as birthday parties, bachelorette parties, family reunions and corporate team outings.

We are in search of an Experience Director to quote and book tours for Milwaukee Food & City Tours and Chicago Food Tours. Key responsibilities in this position are providing quotes, booking business and proposing tour itineraries and bus rental requests for clients.

To do so, key responsibilities include:


  • Must be able to use time management skills to plan and always be working ahead several months to book clients, or to work very quickly for fast moving and last minute clients looking to plan an event
  • Utilize databases daily to process payments, confirm availability to take on bookings, and collect participant contact information for marketing purposes. 


  • Must be a stellar and quick communicatorr with clients, and able to document all of your communications in a CRM 
  • Respond to customer service emails promptly, taking care to note all food allergy / vegetarian requests and documenting all conversations to ensure excellent tour implementation. 
  • Must have access to transportation and be comfortable traveling for occasional meetings in both Milwaukee and Chicago to build strong relationships with potential clients and partners (gas stipend provided)
  • Poses a calm demeanor in order to juggle the always demanding influx of calls and emails requesting private tours and bus rentals
  • As part of the team, we all assist with gift card sales and redemption, and answer phone calls with guest questions regarding tour routes and options
  • Maintain professionalism when meeting with vendors and/or guests in the community


  • Our candidate will be an expert in Excel and able to work in a high-pressure situation - this is non-negotiable and must be a skill currently in practice with candidate
  • Must have an ability to stay extremely organized, timely in communications and document all conversations in master reservation system
  • Must have at least 2 years experience in an administrative assistant, event planner or non-profit capacity. Worked in the tourism field already? That's even better.
  • Must have an ability to work independently - once you are trained, this is a work-from-home position. There is a steep learning curve, and we expect at least the first 6 months to be working with fellow staff on a daily basis. 
  • Must have an ability to receive direct feedback from guests on an ongoing basis
  • Must have an ability to quickly understand our tour offerings and promote that to guests

This is a salaried position, paying $20 an hour ($41,600 annually). We do not offer insurance benefits, however, are able to assist the right candidate with securing health insurance through the Marketplace. We do offer 1 week of paid vacation.

This is honestly an amazing job, but you must be able to think fast, work hard, manage a lot of questions and calls. After steep learning curve is finished and you have mastered the job, you'll be able to work from home in a job where no day is the same. As we grow, if desired, there will be growth and travel opportunities for the candidate that is the right fit.

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