External Relations Manager

American Red Cross

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Each day, thousands of people – people just like you – provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world.

We roll up our sleeves and donate time, money and blood. We learn or teach life-saving skills so our communities can be better prepared when the need arises. We do this every day because the Red Cross is needed - every day.


Position Details

External Relations Manager
Chicago Illinois
Chicago, IL

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?


  1. Establish and implement disaster services program goals, objectives, policies, and procedures in a territory in alignment with established metrics. Coordinate the day-to-day functions that support these programs in accordance with policies and procedures.
  2. Lead and supervise a primarily volunteer team responsible for the implementation of disaster preparedness, response, and recovery programs in the local area. Ensure the development of Disaster leadership volunteers in each of the program support functional areas of the disaster cycle in order to meet the needs of the territory, region, state and division. Hire, train, coach, counsel, and evaluate performance of direct reports and volunteers.
  3. Act in a facilitative leader role across the disaster cycle. Align with government and work to enable the entire community to participate in all phases of the disaster cycle by shifting from being not only a provider of direct services but also a facilitative leader. Within scope of position, represent the entire disaster cycle of preparedness, response and recovery.
  4. Mobilize the local community to prepare for, respond to and recover from emergencies. Meet the needs and expectations of clients and stakeholders. Develop human and material resources (volunteers, partners, community agencies, shelter and vendor agreements etc.) to ensure the full cycle of disaster services is delivered.
  5. Develop and cultivate professional relationships with key internal & external partners/organizations. Serve as the Red Cross thought leader on a local level with government and other agencies and organizations involved in disaster. Ensure interface with community leaders, corporations, businesses and government agencies. Participate in local planning, exercises, and training, to include exercises called by local partners (VOADs, EMAs and LEPCs).
  6. Manage local responses by the deployment volunteers on a daily basis in a rapid and accessible manner. Serve during times of disaster as the operational leadership for the territory/local level. Participate in a leadership role on larger operations regionally, division or nationwide.
  7. Ensure that American Red Cross services are available to diverse communities.

Scope: Directs daily operations of work unit.


  • Bachelor's degree required.


  • Minimum 3 years of related experience or equivalent combination of education and related experience required.

Management Experience:

  • 1 year of lead or supervisory experience.

Skills & Abilities:

  • Excellent interpersonal, verbal and written communication skills. 
  • Develop project plans & budgets. 
  • Demonstrate in-depth knowledge of program or service. 
  • Demonstrated ability in creating presentations and developing training modules. 
  • Develop strategies to achieve organizational goals. 
  • Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements. 
  • Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management. 
  • Ability for planning, public speaking, project management and process improvement. 
  • Must be customer oriented, organized, and able to operate with an orientation toward solutions, with an external focus, and team orientation. 
  • Intermediate proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook. 
  • Familiarity with federal, state and local employment laws. 
  • Must be able to perform all assigned responsibilities under “grey sky” requirements. 
  • Ability to work on a team.
  • Travel: Travel may be required.

Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

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