Family Services Director

Ronald McDonald House Charities Eastern Wisconsin

Since we opened our doors in 1984, the Ronald McDonald House in Milwaukee has been keeping families close by providing more than 40,000 family stays. These families come from 569 Wisconsin communities, all 50 states, and many countries around the world whose children are receiving medical care at Children’s Hospital of Wisconsin or other area hospitals. In 2019 we provided 2,951 family stays. We offer a place to call home at little or no cost, so families can stay together. No one is ever turned away for their inability to pay.

The House is more than just a place to stay. We offer families therapeutic programming, a comprehensive meal program, comfortable community spaces, and so much more. A team of over 550 volunteers and a small dedicated staff are always ready to do whatever it takes to make a family’s stay a little easier. Living in a community, side by side, families form friendships and support one another through difficult times.

Position Details

Family Services Director
Southeast Wisconsin
Wauwatosa, WI

Ronald McDonald House Charities® Eastern Wisconsin (RMHC), currently has a career opportunity for someone to serve as our Family Services Director. The ideal candidate is dedicated to providing a high level of satisfaction to all families served at RMHC and has the desire to grow and develop professionally.

RMHC is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children.

Responsibilities to Living the RMHC Core Values:

  • Commitment to Communication
  • Commitment to Creating Connections
  • Commitment to Community
  • Commitment to Compassionate Care

To those we serve, those we work with, and those we inspire.

Core Functions:

  • Oversees all Family Services activities and House programming 
  • Manages Family Services Team of 10 part-time House Managers and 1 full-time Family Services Manager with a “mission first” approach. 
  • Functions as a member of the Leadership Team, working collaboratively with President/CEO on strategic initiatives and expanding the mission reach. 
  • Collaborates with the Operations Team to create, implement, explain, support, and enforce House policies and procedures with team and families. 
  • Ensures timely preparation of shift reports and Family Services reports. 
  • Proactive communications to enhance team, family, and hospital relationships. 
  • Oversight of the quality control process of guest family rooms and weekly inspections ensuring a high level of cleanliness and sanitation. 
  • Provide support during House Manager shift change and serving as back-up support when gaps in coverage occur. 
  • Oversees and supports Family Services Team in processing referrals, family check-ins and check-outs, guest family reporting, maintaining long-term and short-term waiting lists and assignment of guest rooms. 
  • Addresses and documents challenging guest family situations in a safe secure professional manner, focused on the well-being of guest families.

The perfect Candidate will possess the following skills and qualifications:

  • Bachelor’s Degree or 3-5 years of related experience in a hospitality or not-for-profit environment. 
  • Experience leading a team to provide a high-level of performance while adhering to policies and standards with compassion. 
  • A strategic thinker with the ability to teach, coach, and delegate effectively to provide the House Managers the opportunity to learn, grow, and develop their skills. 
  • The ability to work collaboratively as part of the Leadership Team, finding consensus to move the mission and its strategic initiatives forward. 
  • Strong self-motivation, an entrepreneur spirit, and a desire to exceed expectations of colleagues, families, and the organization. 
  • Excellent interpersonal skills, including the ability to develop and cultivate positive relationships with families affected by trauma, key hospital liaison, and team members. 
  • Good conflict resolution skills while having a sense of calm and urgency under stressful or emergency situations. 
  • Flexibility to adapt, positive attitude towards change, and a constructive and creative approach to problem solving. 
  • Passion to exceed client, team, and organization expectations. 
  • Proficient in Microsoft Office programs and experience with Exceed! and MaxPanda software programs preferred.

Pay and Benefits:

  • $55,000 - $65,000 per year, based on experience 
  • Blue Cross Blue Shield Health Insurance benefits, with 2/3rd’s premium payments paid by Organization 
  • $25,000 term life insurance, with premiums paid by Organization 
  • Dental, vision, and disability insurance provided 
  • Paid time off, with initial year of 11 days (prorated for date of hire) 
  • Holidays including New Year's Eve and Day, Good Friday, Memorial and Labor Day, Independence Day, Thanksgiving Day and the Friday after, Christmas Eve and Christmas Day. 
  • SIMPLE IRA with a 3 percent Organization match 
  • Strong, experienced, supportive team.

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