Family Services Director

Ronald McDonald House Charities® Eastern Wisconsin (RMHC), currently has a career opportunity for someone to serve as our Family Services Director. The ideal candidate is dedicated to providing a high level of satisfaction to all families served at RMHC and has the desire to grow and develop professionally.

RMHC is a premiere Wisconsin nonprofit established to keep families together and promote the health and well-being of children.

Responsibilities to Living the RMHC Core Values:

• Commitment to Communication
• Commitment to Creating Connections
• Commitment to Community
• Commitment to Compassionate Care

To those we serve, those we work with, and those we inspire.

Core Functions:

• Oversees all Family Services activities and House programming 
• Manages Family Services Team of 10 part-time House Managers and 1 full-time Family Services Manager with a “mission first” approach. 
• Functions as a member of the Leadership Team, working collaboratively with President/CEO on strategic initiatives and expanding the mission reach. 
• Collaborates with the Operations Team to create, implement, explain, support, and enforce House policies and procedures with team and families. 
• Ensures timely preparation of shift reports and Family Services reports. 
• Proactive communications to enhance team, family, and hospital relationships. 
• Oversight of the quality control process of guest family rooms and weekly inspections ensuring a high level of cleanliness and sanitation. 
• Provide support during House Manager shift change and serving as back-up support when gaps in coverage occur. 
• Oversees and supports Family Services Team in processing referrals, family check-ins and check-outs, guest family reporting, maintaining long-term and short-term waiting lists and assignment of guest rooms. 
• Addresses and documents challenging guest family situations in a safe secure professional manner, focused on the well-being of guest families.

The perfect Candidate will possess the following skills and qualifications:

• Bachelor’s Degree or 3-5 years of related experience in a hospitality or not-for-profit environment. 
• Experience leading a team to provide a high-level of performance while adhering to policies and standards with compassion. 
• A strategic thinker with the ability to teach, coach, and delegate effectively to provide the House Managers the opportunity to learn, grow, and develop their skills. 
• The ability to work collaboratively as part of the Leadership Team, finding consensus to move the mission and its strategic initiatives forward. 
• Strong self-motivation, an entrepreneur spirit, and a desire to exceed expectations of colleagues, families, and the organization. 
• Excellent interpersonal skills, including the ability to develop and cultivate positive relationships with families affected by trauma, key hospital liaison, and team members. 
• Good conflict resolution skills while having a sense of calm and urgency under stressful or emergency situations. 
• Flexibility to adapt, positive attitude towards change, and a constructive and creative approach to problem solving. 
• Passion to exceed client, team, and organization expectations. 
• Proficient in Microsoft Office programs and experience with Exceed! and MaxPanda software programs preferred.

Pay and Benefits:

• $55,000 - $65,000 per year, based on experience 
• Blue Cross Blue Shield Health Insurance benefits, with 2/3rd’s premium payments paid by Organization 
• $25,000 term life insurance, with premiums paid by Organization 
• Dental, vision, and disability insurance provided 
• Paid time off, with initial year of 11 days (prorated for date of hire) 
• Holidays including New Year's Eve and Day, Good Friday, Memorial and Labor Day, Independence Day, Thanksgiving Day and the Friday after, Christmas Eve and Christmas Day. 
• SIMPLE IRA with a 3 percent Organization match 
• Strong, experienced, supportive team.