What You’ll Do:
Enter donations and payment information into Raiser’s Edge donor database. Identify the constituent and the appropriate donation designations. Review entries for accuracy. Gift entry responsibilities may include:
- Open mail and categorize incoming cash, check and credit card donations.
- Deposit incoming checks electronically.
- Generate deposit reports.
- Process, submit, and document credit card donations.
- Account for incoming cash to be deposited by manufacturing staff.
- Prepare importable files and process gifts from online sources, third-party platforms, and the POS system.
- Process gifts made directly via stock, ACH or other electronic fund transfers.
Maintain the integrity and accuracy of donor information. Merge duplicate constituents, determine donor identity, resolve missing or conflicting contact information, etc. Recommend process improvements.
- Complete specially-assigned tasks as the primary point person. These may include: Create and maintain MobilePack event donation webpages.
Ensure accuracy of event fund records. Process matching gift requests from employees and workplaces.
Verify receipt and submit confirmation.
Complete matching gift request forms and return to workplaces for resolution.
Maintain accurate FMSC contact information and user access to third-party platforms.
Monitor and manage shared email inboxes.
Communicate directly with donors: respond to inquiries, resolve declined credit cards, and resolve issues.
Protect donor privacy and comply with privacy and consent guidelines and processes.
Maintain confidentiality and proper handling procedures of sensitive information, ex. credit card numbers.
Execute communication change requests.
Improve data management practices in collaboration with accounting, development and marketing teams.
Perform other duties as assigned.