About Blue Cross
Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.
https://www.bluecrossmn.com/
Position Details
Intern, Member Communications & Engagement
Eagan (Hybrid), MN
How Is This Role Important to Our Work?
- Assess communications materials as part of the holistic member experience
- Identify opportunities to deliver the right message, in the right channel, at the right time, to the right patient or healthcare professional. You will gain experience developing actionable, data-based insights and strategic recommendations.
- Prepare summaries of findings and recommendations to deliver on key performance indicators and to identify process improvements.
- Support improvements to communication channels for increased engagement, timeliness and relevance of information related to the member experience.
Required Skills And Experience:
- Undergraduate student or recent college graduate
- Interest and basic knowledge of data management, user experience, content strategy, healthcare communications
- Demonstrated skills in Microsoft Office, and a willingness to learn other software tools
- Ability to work independently and as a team member
- Demonstrated organization skills to manage work that engages stakeholders and drives to outcomes.
- Hybrid work model both at home and in person. Potential for occasional local travel for meeting purposes.
Nice To Have:
- Communications, Marketing, Media & Journalism, MIS, Psychology, Computer Science related major or degree
- Previous professional experience helpful but not necessary
- Interest in health care or customer experience helpful but not necessary.
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