Internal Communications Manager

Job Purpose:

The Manager of Internal Communications will develop and execute an internal communications program that drives our culture, promotes education, and raises awareness for ICE’s vision and strategy. He/she will be charged with creating content for a global employee base of 5,000 located in more than 20 countries.

Responsibilities:

• Help educate employee base about our evolving and diverse businesses and drive company culture through concise content across channels including email, web and video 
• Produce and manage content for employee intranet 
• Work closely with other teams to stay informed of new initiatives and communication needs 
• Team with key partners in the organization to ensure that the internal communications plans are aligned with company policies and consistent across business lines 
• Coordinate with ICE Information Security and Compliance to ensure messaging and content are consistent with our communication guidelines, regulatory and confidentiality requirements 
• Ensure that organizational initiatives and projects are successfully communicated to employees and stakeholders 
• Track and analyze metrics to determine most successful tactics and evolve communications accordingly

Knowledge and Experience:

• Bachelor’s Degree in Marketing, Journalism, Public Relations, or Communications or related field is required 
• 5 or more years’ experience in an internal communications role 
• Excellent verbal communication and writing skills, public speaking, and listening skills 
• Ability to work under pressure and manage multiple priorities, meetings, or exceeding deadlines 
• Work skills / general skills: Strong writing and copyrighting, ability to produce written, graphic, web-based and video communications, proficiency in PowerPoint and Sharepoint, basic aptitude in HTML, Slack