Internal Communications Specialist

Optum Rx

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We’re creating opportunities in every corner of the health care marketplace to improve lives while we’re building careers. At UnitedHealth Group, we support you with the latest tools, advanced training and the combined strength of high caliber co-workers who share your passion, your energy and your commitment to quality. Join us and start doing your life’s best work.SM

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. You'll help improve the health of millions.

Positions in this function is serving the pharmacy care needs of more than 65 million members, Optum Rx plays a critical role in making health care more affordable for consumers and customers. Our integrated pharmacy services, which includes our home delivery and multidose packaging solutions, specialty and rare disease services, and our Genoa community pharmacies, helps people achieve better health and lowers overall costs of care. Working across the health system, Optum Rx brings together all components of pharmacy care, from generic medications to tailored solutions like gene therapy, with clinical expertise driving everything we do.

Position Details

Internal Communications Specialist
Twin Cities Metro
Eden Prairie, MN

The Consultant, Internal Communications is responsible for designing, executing and leading internal communications programs that elevate Optum Rx’s reputation and connection with employees, specifically in support of the Optum Rx Integrated Pharmacy business.

This position is responsible for creating and executing broad-based and stakeholder-specific communication programs and messaging, which includes leveraging tools, processes and feedback effectively. This position will interface with management and subject matter experts and will be a member of and contribute to the broader Optum corporate communications team. Working with partners across marketing, human capital, Optum's varied business segments and others, they will ensure communications programs are closely and consistently aligned with Optum Rx’s overall business goals and core values.

This professional must have a strong interest in and understanding of health care as well as a desire to be part of an organization committed to helping make health care work better for everyone. Working closely with Optum Rx Integrated Pharmacy, they will serve a broad range of internal clients, including senior leadership, providing consistently high levels of proactive support, strategic thinking and strong execution.

Essential qualities for success in this position include excellent writing and critical thinking skills, collaborative disposition, uncompromising eye for detail and quality, comfort with change, resourcefulness, creative problem-solving, multi-tasking skills and flexibility.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Serve as a communications partner to the Optum Rx Integrated Pharmacy leadership team and other business stakeholders 
  • Work with Optum Rx communications leadership to develop, implement and continually evaluate high-impact communications programs that directly support Optum Rx Integrated Pharmacy and broader Optum business objectives 
  • Support and lead the execution of strategic programs targeting team members in the many kinds of value and innovation Optum Rx brings to the health system 
  • Collaborate daily with fellow Optum communications leaders and teammates to advance the broader Optum reputation, brand awareness and marketplace value story 
  • Analyze audience needs and business goals to recommend appropriate channels and tactics. Proactively seek out and promote new avenues for communication efforts or improve current efforts 
  • Development and coordination of communications to Optum Rx Integrated Pharmacy team members, establishing consistency in approach and alignment with external messages 
  • Use quantitative and qualitative measurement/evaluation processes to assess the effectiveness of communications (e.g., web and email analytics, surveys, focus groups, site visits, direct feedback) 
  • Work closely with internal stakeholders and other communications colleagues to strengthen various internal multi-media communication channels (e.g., Hub, Hub Connect, digital signage, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree or equivalent work experience 
  • 8+ years of relevant experience in Corporate Communications and/or Public Relations 
  • Track record of results in developing and driving communications programs that elevate and protect brand reputation

Preferred Qualifications:

  • Experience in health care industries 
  • Experience and proven aptitude in a fast-paced, complex environment 
  • Ability to understand complex subject matter and translate it into compelling, relatable messages for specific audiences 
  • Ability and motivation to actively collaborate with teammates, senior executives and other internal stakeholders in ways that build trust and highly productive relationships 
  • Excellent written and oral communications skills 
  • Exceptional time management, organizational and project planning/management skills

Personal Attributes:

Irrespective of an individual’s specific background, the ideal candidate will be:

  • Entrepreneurial, proactive, and productive; someone who instinctively knows what needs to be done and rallies colleagues to get things accomplished 
  • Articulate and compelling in his or her oral and written communication skills; engaging and concise with interpersonal “presence”

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