Mac Support Specialist

Carmichael Lynch

About Us:

Carmichael Lynch was established in 1962, and we’ve been re-establishing ourselves every day since to deliver the Unfair Ideas that give our clients an unfair advantage. Because we believe that’s what this business requires: a fresh perspective, a new approach, and an interdependent group of people dedicated to taking on whatever new challenge or opportunity the daybrings.

That’s why we bring a holistic approach to marketing, gathering together the best of all disciplines under one roof. We understand that today’s modern companies need a creative partner that works the way they do: fast, open, and collaboratively. Which, done correctly, is itself a little unfair.

Position Details

Mac Support Specialist
Twin Cities Metro
Minneapolis, MN

We are in need of a solid, strong Mac Support Specialist.

The Mac Support Specialist is responsible for setup and support of all agency Mac users and computers, mobile devices, printers and checkout equipment, and for managing the updating of all agency hardware and software. This role is also responsible for supporting internal and external meetings/presentations, conference room equipment, and the hardware/software required for meetings. Finally, this role is responsible to support business improvement by meeting personal and departmental goals and objectives timely and effectively.

Essential Functions/Principal Accountabilities of the Mac Support Specialist:

Day-to-day support for Mac computer troubleshooting:

  • Imaging, deploying, upgrading Macs and iPhones. 
  • Assist users with Mac software, hardware and usability support problems 
  • Help users with application installation, updates, configuration, use and training 
  • Maintain conference room AV equipment 
  • Order computer and peripheral supplies as needed, proactive management of inventory to be sure supplies are kept in stock

Other responsibilities include but are not limited to:

  • Keeping the IT Director informed of the status of any outstanding support issues 
  • Making sure there are clear communications/updates on any systems problems/concerns that develop while performing support and deployments 
  • Identifying patterns of problems that might lead to further investigation or troubleshooting 
  • Recommend processes and procedures to streamline systems management 
  • Special projects and research related to Macs, AV, internal and client requests 
  • Training staff on Macs, applications and agency workflow

Note: These are the major functions and accountabilities required of the position and are the predominant criteria by which performance will be assessed. OTHER DUTIES AS ASSIGNED.

Working Relationships, Autonomy, and Supervision:

The Mac Support Specialist/Network Administrator must interact regularly, and collaborate effectively with the all personnel of the Agency but specifically and regularly with the following teams: Broadcast Production, Print Production, Art Production, Creative, New Business, Human Resources, Office Services and Accounting. The role may participate in the resolution of external client or vendor issues as required.

Work direction is from: IT Director.

Required Qualifications, Experience & Knowledge Education:

  • A bachelor’s degree in Information Technology, or a closely-related field.

Previous Experience:

  • A combination of 7 years of advanced-level  IT Mac support and network administration with background in cross-platform Mac/PC support 
  • A minimum of 7 years experience providing user access and troubleshooting network access problems 
  • Preferred experience with Microsoft Active Directory or other Enterprise directory service 
  • A minimum of 7 years Mac-focused user support 
  • Strong general computer experience, particularly with MS-Office products

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