Radisson Hotel Group™, formerly Carlson Rezidor Hotel Group, is one of the world's largest hotel groups with eight distinctive hotel brands, more than 1,400 hotels, in destinations around the world. The Radisson Hotel Group portfolio includes Radisson Collection™, Radisson Blu®, Radisson®, Radisson RED®, Park Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson and prizeotel. Guests can benefit from the newly rebranded Radisson Rewards™, formerly Club Carlson, a global rewards program that delivers unique and personalized ways to create memorable moments that matter to our guests. Radisson Rewards spans our global footprint and offers exceptional benefits to our guests, meeting planners, travel agents and business partners. Radisson Meetings™ offers a variety of fully-equipped spaces featuring fast free Wi-Fi, A/V technology and on-site contacts designed to make every event unique. More than 95,000 global team members work for the Radisson Hotel Group and at the hotels licensed to operate in its systems. The company is headquartered in Brussels, Minneapolis and Singapore.
Radisson Hotel Group is are looking for a strategic and results-oriented person to manage, execute and develop multi-channel campaigns for Radisson Hotel Group including our B2C and B2B loyalty programs. The CRM Manager is responsible for Radisson Hotel Groups digital customer relationship and retention program including email, app messaging, and web channels. This involves the planning and executing of the campaign and promotional calendars to optimize the frequency, relevance and the design of multi-channel digital communications. This role will closely collaborate with Loyalty, Brand, Rev Ops, Analytics and Digital Marketing teams to develop an effective ROI-based and multi-channel communication plan. Our dream candidate is creative, methodical and passionate about user experience, communication and using data to orchestrate ecommerce growth.