Manager, eCommerce


About Starcom:

As the Human Experience Company, we are a global media agency that believes in the alchemy of people and technology to create experiences people love and actions brands need. It’s in our DNA. We’re powered by the strength of our innovative, driven and intelligent people who are deeply passionate about achieving best-in-class results on behalf of our clients –some of the world’s leading marketers.

We value you and the work you do. We work hard, but also enjoy scores of perks rooted in our legacy of having one of the strongest agency cultures. Our top-notch health insurance plans and paid time off allow you much-needed time to recharge and achieve the work-life balance you need to bring your absolute best self to work.

Position Details

Manager, eCommerce
Chicago Illinois
Chicago, IL


The eCommerce Manager is responsible for building and maintaining an effective and productive relationship with assigned client(s). The Manager will supervise a dedicated team in the creation, optimization, and execution of client’s eCommerce initiatives. This position requires a “hands-on” manager with astute attention to process and detail, who possesses the ability to apply this detailed knowledge to actionable insights and recommendations. Particularly as they relate to the client's Amazon growth and acceleration strategy. The Manager must have a mastery of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on-site display advertising and AAP as well as adeptness with other major online marketplaces and related tools.

This position is both strategic and tactical in scope and requires the ability to apply detailed eCommerce knowledge to actionable insights and recommendations. They will assist the Associate Media Director and Director in driving strategic success within the team as well as helping to develop innovative strategies to meet and exceed client business objectives.

Role Objectives:

  • Direct and manage the daily workflow of all eCommerce campaigns, including proposal development, campaign activation & maintenance, and post-buy recaps 
  • Assist in overseeing the client's strategy and growth of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on-site display advertising and AAP 
  • Become an eCommerce subject matter expert for internal and external stakeholders by staying ahead of eCommerce trends 
  • Partner with Associate Director to build end-to-end ecommerce strategy and plans for the client 
  • Collaborate with direct reports, colleagues, and peers across the organizationto provide insight and recommendations 
  • Comfortable with ambiguity and quickly adjusts thinking and actions should the realities of a situation shift 
  • Drawing on previous experiences, uses a variety of approaches to identify client needs and exceeding their expectations 
  • Understands the complex cause and effect patterns that may underlie issues and/or opportunities and thinks beyond the obvious 
  • Identify patterns and trends that relate to a particular situation and uses that knowledge to come up with creative solutions 
  • Provides performance reporting against client goals with insights and optimization recommendations 
  • Develop budget and performance projections for testing new partners or technology 
  • Conduct monthly client billing audits 
  • Partner with Associate Director to develop processes for improved work flow within Starcom and between agency partners and vendors 
  • Maintain stellar relationships with the vendor partners to further advance Starcom as a preferred client partner 
  • Provide formal training to new team employees Work to master, identify, and communicate trends in search and in client industries

Minimum Qualifications:

  • Bachelor’s degree or higher in marketing, advertising, business or equivalent 
  • 3+ years of media management experience with an emphasis on eCommerce platforms 
  • 1+ years hands-on experience managing and optimizing buys 
  • Experience in applying search to brand-building & direct response initiatives 
  • Strong analytics, organizational, and communication skills 
  • Previous leadership/management experience is preferred 
  • Experience with Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings and Amazon Media Group (AMG) services 
  • Excellent communication and organizational skills 
  • Ability to work independently and collaboratively with diverse groups 
  • Proficiency in Microsoft Office including Excel and PowerPoint as well as other equivalent programs and as appropriate specific industry tools and technology 
  • A proven ability to multi-task and manage multiple projects effectively and work well under pressure to deliver high-quality work within tight deadlines 
  • Exceptional critical thinking and problem-solving abilities with the ability to think unconventionally in proposing solutions

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