Manager, Marketing and Communications

About the Unit:

Globus (www.globus.org) delivers software-as-a-service (SaaS) and platform-as-a-service (PaaS) products that support data-intensive research at non-profit institutions and commercial enterprises around the world. Our services are used by over 100,000 researchers to manage data throughout the research lifecycle. We operate as a sustainable, non-profit organization within The University of Chicago. We are a small team where seniority takes a back seat to initiative, energy, and a willingness to learn. We get a kick out of crafting clever campaigns and working with some of the smartest researchers around the world to take their work to the next level. You will be successful in this role if you enjoy working on all aspects of diverse outreach and communications projects, taking ideas from concept to completion. We hope you know how communications resonate with end users, software engineers, CIOs, and everyone in between—but if you’re not an expert yet, the team will support you on your journey. And, if you’ve worked in a research computing environment, facilitating dialogue between researchers and technologists, this will be the perfect opportunity to deepen your experience.

Job Summary:

Globus at The University of Chicago seeks a Manager, Marketing and Communications to lead outreach and marketing activities, create demand for Globus products, and help grow our subscriber base by engaging a broad set of constituents that includes researchers, cyber-infrastructure providers, and software developers.

Unit-Specific Responsibilities:

1. Oversee planning and execution of customer-focused campaigns to drive new user engagement and support retention of Globus subscribers.
2. Collaborate with key stakeholders to communicate with Globus users, subscribers, and prospects across multiple channels.
3. Maintain a dynamic online presence for Globus, incorporating modern web properties and extensive use of social media.
4. Plan and execute the Globus team’s presence at industry events and academic forums, defining themes, capturing prospects, and engaging with prospects through follow-up campaigns.
5. Work with Globus partners on joint outreach and marketing activities.
6. Prepare and disseminate press releases, and cultivate relationships with media outlets and analysts to increase coverage of Globus activities.
7. Assist in creating strategies that engage new users and convert existing Globus users to paying subscribers.

Unit-Preferred Competencies:

1. Exceptional writing skills.
2. Knowledge of marketing automation tools and processes.
3. Knowledge of social media platforms and processes.
4. Extreme attention to detail.
5. Exceptional organizational skills.
6. Manage long-running projects with minimal supervision.
7. Passionate about marketing automation and working with sales.
8. Plan and coordinate outreach and educational events.
9. Communicate and present ideas effectively.
10. Self-starter who works independently and proactively to resolve issues, taking ownership of projects and processes.
11. Work in a collaborative team environment.
12. Prioritize and manage workload to meet critical project milestones and deadlines.

Education, Experience, and Certifications:

• Minimum requirements include a college or university degree in related field.
• Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Preferred Qualifications:

Education:

1. Bachelor's degree in a science, engineering, or other technical field.

Experience:

1. Minimum 3 years of software marketing and communications experience.
2. Experience with lead generation, campaign management, and event planning.
3. Experience with using social media channels (e.g., Twitter, LinkedIn, etc.) for lead generation and user management.
4. 4-5 years of marketing communications experience, preferably in infrastructure software products, e.g., high performance computing, cloud computing, storage, or networks.
5. Experience with all aspects of marketing communications activities, including developing user testimonials, case studies, press releases, and multi-channel marketing programs.
6. Experience with online presence optimization, including an understanding of website and other channel engagement metrics.