The Manager of Family Communications is responsible for coordination, planning, implementation and follow-up of all OBL communications to our enrolled families. Gathering requirements and input from relevant department (including Enrollment, Family Support, Learning Coach Support, Program Management, and Product Management), this role will enhance the family experience in our schools by delivering the right communication at the right time via the right channel, ensuring that our messaging is always coherent, digestible, action-oriented, and consistent with our brand identity and value of customer-centricity.
To succeed in this role, you will be an impeccable communicator with distinctive process management skills, you will be comfortable proactively engaging across functional and departmental boundaries, and thrive in a setting with a high level of independence and accountability. You will be able to develop responses to urgent circumstances (e.g., changes in state policy) with high quality and tight timelines, while also developing and maintaining a long-term communications roadmap aligned with all planned developments during the coming academic year.
This position will report to the VP of Student Success. The Student Success Team is a new team at OBL, having been launched in late Q1 of 2020, and this role represents an opportunity for an entrepreneurial team member to formalize a function that has been significantly enhanced through the intense effort of several colleagues, but which now needs a full time owner to transition to steady state.