Manager, Product and Service Communications

College of American Pathologists

About The College of American Pathologists:

As the world's largest organization of board-certified pathologists and leading provider of laboratory accreditation and proficiency testing programs, the College of American Pathologists (CAP) serves patients, pathologists, and the public by fostering and advocating excellence in the practice of pathology and laboratory medicine worldwide.In 2018, the CAP was recognized as one of the Chicago Tribune’s Top Workplaces and as a socially responsible employer by Center for Companies That Care.

Position Details

Manager, Product and Service Communications
Northern Illinois
Northfield, IL

The Manager, Product and Service Communications, is responsible to:

  • Provide internal and external communications management, counsel, and support to the organization and ensure timely and proactive communication in  achieving goals for the organization.
  • Work closely with the Director, Communications, to execute the CAP Communications strategy that will foster success of the organization’s strategic focus and goals.
  • Provide specific communication expertise to proactively deliver information, directly or through credible news and other communication resources, to key member, customer, and targeted internal/external audiences, including consumers. 
  • Develop relationships with key contacts internally and externally to drive organizational growth and sustainability.

Qualifications for this role:

  • Strong project management skills 
  • Strong interpersonal communication skills 
  • Strong public speaking skills 
  • Ability to understand audiences’ needs for information and at what level to present it.
  • Strong attention to detail with an organizational view in mind 
  • Comfortable working with members and employees at all levels throughout the organization 
  • Comfortable working in a matrix environment, e.g., leading and supporting projects, as needed. 
  • Ability to manage multiple assignments independently. 
  • Excellent editing, writing, and proofreading skills 
  • Creation and execution of communication plans through use of technical tools, described below. 
  • Proficient in the Microsoft environment, e.g., Word, Outlook, PowerPoint, and Excel 
  • Comfortable with employing web, internet and intranet, and social media for communication 
  • Willingness to learn new systems, as needed whether in support of the organization, e.g., Oracle or communications specifically, e.g., media monitoring or other media tools.


  • Bachelor’s degree in English, communications, journalism, public relations, or marketing.


  • At least 5-7 years of communications experience.
  • Experience in effectively delivering strategic communications counsel.
  • Experience in  working in varied organizational communications service models.
  • Knowledge of healthcare environment and experience within the healthcare/diagnostics industries preferred.
  • Requires strong project management and meeting multiple deadlines for multiple projects.

Travel Requirements:

  • Travel required to industry conferences, member committee meetings, and other events.

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