Market Partnership Specialist

Overview of Market Partnership Specialist

Wayspring is seeking a Market Partnership Specialist to build collaborative relationships with treatment programs in the community, with the goal of driving referrals and enrollments in Wayspring’s services. The Market Partnership Specialist will collaborate with treatment programs, build deep relationships with providers and community partners, and work with in-market field staff to ensure performance of the program.

This position is crucial to the success of Wayspring, and our ideal candidate will be eager to own relationships, have an interest in enhancing their account management skills, and leverage technology and resources to innovate and drive performance. This is an individual contributor role reporting to the Market Operations Leader, ideal for someone who’s proactive, relationship-driven, and excited to be a key player in a mission that matters.

Responsibilities of the Market Partnership Specialist

Develops and fosters multi-level relationships between Wayspring and community partners, such as:

• Residential Treatment Facilities providing services for those facing Substance Use Disorder (SUD)
• Traditional Medical Facilities, such as Hospitals, Emergency Departments, Inpatient, Behavioral Health Facilities, Urgent Care Centers and other traditional medical providers who interact with the SUD and Medicaid population (PCPs, Specialists, Pain Management groups, etc.)
• Sober Living and other community partners that serve members with substance use disorders
• Criminal Justice Entities and crisis response systems
• Other community or organizations that interact with the SUD population, such as food banks, employment services, and government-led organizations

Facilitates presentations and serves as a liaison between Wayspring and key external community partners and internal stakeholders.

Partners in implementation efforts with member operations; assists in establishing protocols and procedures for the referral of members from partnerships into Wayspring’s program.

Provides regular updates and detailed documentation of all partnerships and status in the market.

Partners with the member operations department to enhance member enrollment.

Leverages data to evaluate and track market penetration of provider and community referrals to ensure strong pipeline of members into the Wayspring program.

Discovers, attends, and represents Wayspring at any regional conferences, symposiums, industry meetings, or related events that involve SUD treatment and initiatives for the Medicaid population.

Communicates and relays findings for continuous quality improvement related to community partner integrations.

Adheres to Wayspring information security and privacy requirements.

Additional duties will be assigned, as this role will be an evolving force as our business and services continue to expand.

Requirements

• Bachelor’s degree OR equivalent experience in outside sales and/or account management.
• Experience in local healthcare market/community resources knowledge is highly preferred.
• Minimum of 2+ years of experience in an account management role is highly preferred.
• Strong customer service orientation, interpersonal skills, and written and verbal communications within a matrix environment.
• Experience building relationships at various levels throughout an organization.
• Ability to function in interdisciplinary settings.
• Must have a belief that the status quo can be improved upon, and an innate desire for process improvement, problem-solving, and results.
• Ability to travel as business needs require; up to 75%.
• High proficiency in technology and Word processing (e.g., PowerPoint, Excel).
• Excellent presentation and oral communication skills.

Our goal is to foster a workplace where everyone feels a true sense of belonging, is supported, and empowered to thrive. We actively seek different backgrounds, perspectives, and experiences—because we believe that drives better performance and innovation. We’re committed to identifying and removing barriers for the communities we serve.

Benefit Summary

• Creating a great employee experience takes more than just perks—but let’s be real, those matter too. Here’s how we’re building a company where you, your family, your pets, and your passions can thrive.
• Comprehensive Medical, Dental and Vision Insurance options – including options for your pets
• Company funded HSA + Monthly Gym Allowance
• Paid parental leave – all parents included
• Company paid short term disability, long term disability and life insurance
• 401k with company match
• Premium Employee Assistance Program, inclusive of counseling sessions
• Pardon and Expungement Scholarship Program
• Company Contributions to Future Minded Savings (HSA and Emergency savings fund)
• Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays
• Company 2 week paid sabbatical program

• Provider Benefits include ASAM training and membership + $2,500 CEU annual stipend and more