Marketing & Communications Coordinator

Three Pillars Senior Living Communities is seeking a rock star who is as warm, friendly, and fun as they are organized, hardworking, and willing to learn our programs and processes.

Join a dynamic team with an office in our BRAND NEW building for a BRAND NEW role we just created: Marketing & Communications Coordinator. Our organization has been doing amazing things for over 120 years, and we’re just getting started. As our campus and community grow, we’re excited for our Marketing & Communications team to do the same!

In this position, you will execute the administrative functions of our three-person (soon-to-be-four!) Marketing & Communications department and assist with creative or in-person support for marketing, communications, customer experience, or PR efforts/events. You’ll seamlessly execute the monitoring, compiling, and sharing of key metrics to help us successfully implement initiatives in our strategic goal-setting framework. You’ll also help the MarComm team stay organized by monitoring our team calendar and due dates, maintaining multiple communication contact databases (email and text), supporting inventory and ordering of promo items and print media stock, and processing bill payments.

Some administrative and marketing/communications experience is preferred as you'll help develop basic written copy and perform simple website and resident portal content updates.

Sound like you? We can’t wait to hear from you! 

A. KPI Monitoring, Gathering, and Reporting

• Monitor and pull weekly/monthly metrics from a plethora of channels and data sources.
• Analyze, compile, and share KPIs with the team; work with Director of Marketing to develop monthly Marketing Minute report.
• Collaborate with the MarCom team to review and discuss strategies to successfully implement our strategic initiatives. 

B. Department Organization | Administrative

• Oversee our team calendar and due dates, generating project management mini plans and assigning duties where needed to stay on track; lead the building of new annual calendar each year.
• Maintain multiple communication contact databases (email and text).
• Oversee inventory, organization, and ordering of our promo items and print media stock. Working with the team, coordinate sourcing and selection as needed.
• Maintain document organization and file structure of the team’s shared drive(s) – P and OneDrive.
• Maintain media list contacts and coordinate pitches.
• Perform bill payment and PR sponsorship processing
• Manage MarComm budget spend-down tracking sheet.
• Execute document/form revisions.
  

C. Creative | Content | Event | PR Support

• Monitor and update website content including announcements, calendar entries, and linked PDFs (menus, activity calendars, Wellness Connection calendars)
• Monitor and update resident/family portal content including announcements and linked PDF menus
• Monitor and update campus digital signage including weekly menus and other announcements as needed.
• Support Marketing team with photo or video needs, including recording sessions/meetings.
• Provide support for internal or external events.
• Oversee representation of Three Pillars and our events in local business groups and Chamber platforms/calendars.
  

D. Other Responsibilities

• Model our values.
• Participate in facility meetings as needed.
• Achieve satisfactory performance in all performance evaluation areas.
• Keep current with job standards through in-service training, continuing education, personal and professional development.
• Continually seek opportunities for quality Improvement.
• Actively recognize and appropriately respond to customer needs.
• Other duties as assigned by supervisor.

Minimum education, certification and/or licensure: High School Diploma; Associate’s Degree, College Certificate, or some college coursework preferred.

Physical requirements: Sit, stand, bend, and push occasionally. Able to lift objects weighing up to 30 pounds occasionally.

Mental requirements: Proficient writing and editing skills in English. Exceptional phone and email etiquette. Strong organizational skills.

Experience: Two years of experience in administrative support, and familiarity with marketing/media/public relations strongly preferred. Basic photo/video skills preferred, or hungry to learn.

Computer knowledge required: Microsoft Office, web design/maintenance platforms, and data entry/recordkeeping.

Pay starting at $21.00/hour (increases based on experience).

This is an hourly, full-time, benefit-eligible position. Your office will be in our Welcome Center in Dousman, WI. Occasional remote work-from-home is welcome, based on workload and other campus happenings.

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Three Pillars cares for our team by offering many competitive and generous benefits and perks including:

• Excellent benefit options for part time & full-time employees including paid time off, retirement savings plans, and tuition reimbursement
• Comprehensive benefits for full time employees (30 + hours per week) including medical, dental, vision, FSA, company paid life insurance, and short- and long-term disability insurance
• Scholarship opportunities for high school students & college courses
• No and low-cost wellness programs including an on-site fitness facility and massages
• Weekend shift differential for all regular hourly employees
• Referral bonuses, employee assistance programs, and employee emergency loans
• Onsite conveniences including meal service and movie tickets
• Fun days planned by an employee committee, featuring games, resident-judged contests, casual days, delicious catered snacks/meals, and more!