Marketing and Community Relations Director

Black River Memorial Hospital

At Black River Memorial our culture is one of purpose, worthwhile work and making a difference, with a focus on customer service and valuing our workforce. As we push the limits of science, we never lose sight of our heartfelt mission and sense of community. Consider joining a team that ranks high in customer and patient satisfaction. We are currently in pursuit of dedicated personnel to join our team!  Visit our webiste at: to view all job openings.

Position Details

Marketing and Community Relations Director
Northwest Wisconsin
Black River Falls, WI

Black River Memorial Hospital has been ranked Best Places to Work in Modern Healthcare for 9 consecutive years! Now that is something exciting to be a part of! We are recruiting for a Marketing and Community Relations Director to plan, organize and direct the hospital’s marketing and business development programs to develop interest, understanding, and good will. This position directs and monitors the hospital communications, advertising, public relations and marketing programs. The ideal candidate excels at organization, is detail oriented with a strong tie to community relations.

This exempt position is full-time, 80 hours per pay period, with a normal work schedule from 8:00am to 5:00pm Monday through Friday, but will occasionally work some nights and weekends.

Develops department goals in conjunction with establishing/implementing/ developing/revising processes policies and procedures for department operations in alignment with the hospital’s strategic goals. Provides leadership, vision, development and implementation of short and long term planning for the organization.

Oversees the day-to-day management of department staff and coaches’ staff and plans for staff succession. Uses proficiently the programs provided (e.g. Halogen succession planning and education). Resolves the personnel problems. Selects and hires quality employees and directs staff, coordinates orientation, training and education for staff and schedules work to facilitate effective and efficient department operations. Retains quality employees through use of effective motivation, delegation and supervision. Provides guidance on career development. Completes own, peer and staff annual performance appraisals. Follows hospital Standards of Conduct and holds staff accountable for meeting the Standards of Conduct.

Investigates and takes appropriate timely action(s) to resolve customer concerns, complaints, and problems. Uses the customer service recovery process.

Bachelor’s degree in public relations, journalism, communications or marketing from an accredited four-year college or university.

Minimum of five years related experience or equivalent education and experience. Healthcare experience preferred.

Excellent computer skills in a variety of software programs; including Microsoft Office Suite and desktop publishing programs.

Highly organized and detail oriented.

Strong ability to juggle multiple projects in a fast-paced environment.

Excellent writer; strong communication skills, both oral and written.

Personable and professional.

Employee must have a valid Wisconsin Driver’s License, proof of insurability and reliable means of transportation.

Health Insurnce - Dental Insurance - Vision - Life Insurance, Paid by Black River Memorial Hospital - Short Term Disability, Paid by Black River Memorial Hospital - Long Term Disability, Paid by Black River Memorial Hospital - LifeLock Identity Theft Protection, Paid by Black River Memorial Hospital - Flex Plan - Aflac - Long Term Disability (Additional 10% Buy-up Option) - Additional Life Insurance - 401K Retirement Plan with a company match - Wellness Program


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