Marketing Client Services Manager

Delta Defense, LLC

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA helps responsible Americans avoid danger, save lives and keep their families safe. We're one of the fastest growing companies in America and a favorite workplace in southeast Wisconsin.

Position Details

Marketing Client Services Manager
Southeast Wisconsin
West Bend, WI

Are you ready for a career you can BELIEVE in?

  • Do you have a strong belief in the 2nd Amendment?
  • Do you support the natural-born right to armed self-defense?
  • Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

Why YOU should Work at Delta Defense!

  • We are a fun, fast-paced, and rewarding place to work and grow!
  • Milwaukee Business Journal “Best Place to Work” award 6 years in a row!
  • Named on Inc. 5000 “Fastest Growing Private Companies” list 10 years in a row!
  • Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
  • Top Workplaces USA award in 2022!

Position Summary:

The Marketing Client Services Manager role is a multi-faceted position that drives high-value, game-changing results and service to our internal stakeholders. Every day, this position collaborates with functional group team members across Training, Business Development, Promo, Retail, Events, Marketing Services, and others. This individual provides assistance in the project management of integrated campaigns across multiple platforms.

This position supports all elements of the campaign cycle; including ideation/strategic direction, kick-off meetings, management of end-to-end planning, providing regular status updates, KPI monitoring, metric reporting needs, and assistance in check-in/wrap up conversations. The ideal candidate is extremely detail-oriented. Effectively juggling multiple timelines and resource needs, he/she can skillfully navigate and motivate cross-functional teams that service campaigns and provide exceptional customer service to all stakeholders.


  • Build and maintain close relationships with stakeholders.
  • Engage in solutions-based communication with stakeholders. 
  • Schedule meetings (in-person and virtual) with our internal stakeholders.
  • Provide expertise in ideation/brainstorming for stakeholders’ marketing campaigns.
  • Coordinate the production of marketing materials. Manage campaign timelines.
  • Screen feedback and requests from stakeholders and collaborate with relevant individuals to provide solutions.
  • Manage end-to-end planning, execution and daily communication for a large volume of marketing projects for a wide variety of stakeholders (design & copy for: email, PPC, print, web, promo, recruiting, sales, video, retail, store, photography, corporate)
  • Provide regular updates to the manager, project coordinator, team leads and stakeholders; identifying milestones and elevating risks/challenges that may impact campaign delivery.
  • Manage sign-off points between stakeholders and marketing services team to ensure that all deliverables are completed on time and meet the highest level of quality.
  • Monitor campaign performance against customer KPIs to ensure goals are met; recommending opportunities for campaign optimizations, as needed.
  • Record all stakeholder creative brief information and interactions in our project management system - Click Up.

Required Skills/Experience:

  • Bachelor’s Degree in Marketing, Project Management, or a related field. Equivalent work experience will be considered.
  • Proven work experience as a Marketer/Project Manager/Account Manager; 4+ years in this space.
  • Prior experience in an agency or collaborative team environment is preferred.
  • Ability to make strategic and logical decisions on marketing deliverables that properly depict our audience and subject matter.
  • Self-motivated, self-starter who takes pride in not just meeting deadlines, but beating them to a pulp.
  • Highly skilled in direct response marketing, retail marketing, and print.
  • Hungry to immerse themselves in proven marketing strategy. Must be driven by performance, not by what “looks cool”.
  • Excellent verbal and written communication skills.
  • Can adapt to changing priorities and embrace new technologies.
  • Strong desire to learn and grow professionally and personally.
  • Attention to detail and accuracy is a must.
  • Can work independently and collaboratively as part of a team.
  • Basic understanding of firearms, firearm safety and proper handling a plus; a willingness to learn a must.
  • Demonstrates the Core Values of Delta Defense, LLC.

Benefits information can be reviewed at:

* Please watch your email for next steps after submitting your application. You will be asked to take an online assessment in order to complete the application process. We look forward to receiving your application.*

At Delta Defense, LLC our employees enjoy one of the best benefits packages in the business, including comprehensive medical, dental, and vision plans, 401k match, access to a life coach, an annual stipend for self-defense purchases, a flexible casual dress environment, remote work options and a complimentary USCCA Membership.

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