Serve as the voice of the TIKI Brand to consumers by speaking with them directly through email, social media, telephone, ratings & reviews, Q&A forums, web and the like. Serve as a product expert for the TIKI Brand to consumers. Answer questions and place product orders. Treat each interaction as special and important, capturing excellent notes and bringing insights gleaned to bear in product development and other marketing communication efforts. Serve as the champion for consumer engagement, insights and experience within Lamplight.
As an ambassador for the TIKI Brand, the Consumer Engagement Marketer is expected to be timely when responding to consumers. This role will primarily work Monday through Friday between the hours of 8am to 5pm. However, it may be necessary to work non-traditional hours including evenings and weekends during the summer months to meet consumer needs.