Marketing Media Production Specialist

CUNA Mutual Group

We Help People Protect, Invest and Plan for Their Future.

Our company was founded more than 80 years ago by credit union leaders who were looking for an insurance and investment partner they could trust. For generations, we’ve helped credit unions, businesses and hardworking Americans build financial security.

Position Details

Marketing Media Production Specialist
Southwest Wisconsin
Madison, WI

A career with TruStage, the direct-to-consumer insurance brand backed by the stability of CUNA Mutual Group, is more than just a job – it is an opportunity to grow in your profession while helping protect millions of Americans and their families. Our passion lies in ensuring the hardworking families we serve have the opportunity and access to protect what matters most in their lives. We've earned the trust of more than 20 million people based on these ideals and we are looking for candidates who believe in our mission. We are looking for a problem-solving, collaborative and highly motivated individual who shares our passion, has a positive attitude and has strong attention to detail to join our high-performing team. 

Job Purpose:

As a Multi-Media Production Analyst, this position serves as a Customer Communications Subject Matter Expert to administer and improve Customer Communication Management (CCM). Incumbents in this role support CCM Governance Guidelines and Application, maintain data to drive variation, configure content within the CCM solution to maximize reuse, and seek opportunities to increase CCM flexibility.

Job Responsibilities:

  • Utilizes a deep understanding of composition tool technology and fundamentals to drive templates, content and business rule variation 
  • Creates and manage business rules and corresponding content within CCM solution 
  • Serves as CCM Solution Marketing SME & Super User Supports and drives CCM Governance Guidelines and Application Serves on cross-functional team to maintain and update CCM Governance as necessary (when new templates should be created, etc.) 
  • Maintains data needed to drive variation Establishes meta-data associated with content Uses best judgment to configure content within the CCM solution to maximize reuse 
  • Determines which template is the most appropriate solution for the task at hand 
  • Leverages deep understanding of physical production specifications to inform template creation 
  • In partnership with Creative Manager & Service Provider, ensures templates are built for maximum flexibility Works with manager to have new templates created when necessary
  • Leads tactical media execution, addressing CU and State variations associated with both testing and rollout of direct mail campaigns 
  • Accountable for proofing variation associated with both campaign testing and rollout 
  • Actively works to solve challenges independently and provides recommended solutions
  • Embodies a continuous improvement mindset to identify and implement operational efficiency 
  • Resolves Quality Control Issues 

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

  • Bachelor s degree in Business Administration or equivalent trade-off in related professional work experience. 
  • 5+ years of related work experience. 
  • Ability to quickly and independently learn new technologies 
  • Excel and Word proficiency 
  • Excellent personal organization, time management and communication skills; Ability to manage multiple priorities in a time-sensitive, production environment 
  • Proven teamwork and facilitation skills; Ability to direct others to meet process and quality standards 
  • Strong communication skills 
  • Thorough understanding of direct mail production processes and direct mail creative and campaign management processes 
  • Strong knowledge of the financial metrics associated with the business 
  • Ability to learn and become proficient with new technologies Requires minimal direction 
  • Knowledge of file layouts and campaign ID's used to produce mail kits

Competitive Compensation and Benefits

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