Marketing Operations Manager


Crowe LLP is a public accounting, consulting and technology firm with offices around the world. Crowe uses its deep industry expertise to provide audit services to public and private entities. The firm and its subsidiaries also help clients make smart decisions that lead to lasting value with its tax, advisory and consulting services. Crowe is recognized by many organizations as one of the best places to work in the U.S. As an independent member of Crowe Global, one of the largest global accounting networks in the world, Crowe serves clients worldwide. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Position Details

Marketing Operations Manager
Chicago Illinois
Chicago, IL

Your Journey at Crowe Starts Here:

At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!

The Marketing Operations Manager is an individual contributor on a B2B marketing operations team. The marketing operations team is responsible for marketing-related annual budgeting, planning processes, vendor & contract management, and marketing process management.


  • Tracks actual marketing budgets against forecast and escalates potential misses to director of marketing operations 
  • Processes invoices and accruals, approves expenses, manages corporate charge card reporting and approvals
  • Manages marketing campaign establishment and budget tracking. 
  • Maintains and manages third party provider listing; this includes vendor names, renewal dates, users, uses, and costs 
  • Meets regularly with Marketing Leadership Team on annual budget status and questions 
  • Coordinates quarterly operational meetings with Marketing Leadership Team Members 
  • Oversees marketing time tracking and compliance 
  • Manages prioritized list of Marketing Initiatives and routinely communicate projects and priorities across Marketing Leadership Team 
  • Oversees management of our Marketing Demand Center operations 
  • Oversees vendor relationships for marketing operations technologies, including Digital Asset Management System, Campaign Budgeting and Planning 
  • Creates strategies to improve and expand processes aimed at increasing process efficiencies 
  • Creates and maintains standard operating procedures/templates and proactively identify and implement operational improvements 
  • Assists team with ad hoc requests for reporting, functionality, and process questions


  • Bachelor’s degree, or equivalent required


  • 5+ years in an operations focused role (ideally supporting marketing orgs) 
  • 3+ years experience in marketing operational tools (preferably Allocadia, Workfront) or other project management tools 
  • Experience serving, collaborating with, and influencing stakeholders
  • B2B marketing, particularly demand generation workflows and marketing best practices 
  • Marketing technology knowledge 
  • Experience in finance 
  • Project management experience is desirable

Competencies Skills:

  • Financial management and budget tracking 
  • Ability to work with diverse skill sets (from technical to strategic resources) and ease with navigating across multiple functions 
  • Ability to translate business objectives into technology requirements 
  • Strong communication skills and ability to adapt to audience needs 
  • Ability to translate quantitative data into actionable recommendations 
  • Project management

Our Benefits:

At Crowe, we know that great peopleare what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

« Back