Position Purpose & Summary:
The Manager, Media Relations and Crisis Communications Standards, is responsible for building the capability in the Global Communications practice to develop and govern the use of standardized tools and processes for media relations and crisis communications across the company. In this role, the manager will create common templates, toolkits and channels to advance streamlined ways of working. The objective is to deliver globally consistent, locally relevant tools for internal training and for externally interacting with the press. In addition, this person will work in close partnership with Global Security and Global IT, as well as other functions responsible for crisis response plans in the company. The objective is to deliver world class crisis communications preparedness and execution in an integrated operating company, while striving for agility and continuous improvement.
In this global role, the manager must have a deep understanding of best practices in media relations planning and implementation, including all channels to reach the media, track engagement and measure effectiveness. This person must be an expert in brand standards, spokesperson training and effective process for approvals. They should be experienced working with media agencies, understanding contracts, roles and expectations. In addition, the manager is responsible for updating the media and spokesperson policy for the company, managing compliance and effectiveness in partnership with the Global Media Relations team. This person should have firm knowledge of effective external and internal communication channels, as well as the process and measurable outcomes. Importantly, the manager must have effective collaboration, influencing, project management and listening skills to work at the corporate, business and function levels of the organization to ensure operational excellence in a global company.