Media Relations Manager

Northwest Community Healthcare

NCH at a glance:

Northwest Community Healthcare (NCH) is known for compassionate care and its convenient location. But it's our advanced technologies, clinical expertise and state-of-the-art facilities that offer the latest treatments and assure the care, comfort and safety of our patients and the community. NCH offers:

  • A 489-bed hospital, including 200 private rooms in the South Pavilion 
  • Four Immediate Care Centers, located in Buffalo Grove, Lake Zurich, Mount Prospect and Schaumburg 
  • Seven accessible outpatient imaging locations that provide advanced imaging technology
  • The Day Surgery Center, a same-day outpatient surgery center

Annually, NCH treats an average of 24,000 inpatients and conducts:

  • 337,000 outpatient visits 
  • 43,000 home care visits 
  • 3,100 newborn deliveries 
  • Approximately 18,000 inpatient and outpatient surgical cases, ranging from open heart surgery and joint replacement to neurosurgery and minimally invasive procedures


NCH provides our patients and community with safe, high quality care - and it shows. Here are a few of the many awards and designations we've recently achieved:

  • Magnet® Recognition for Nursing Excellence (The American Nurses Credentialing Center awards Magnet status to hospitals that exhibit exemplary patient outcomes and satisfaction, have impressive nurse-to-patient ratios, and attract and retain the best nursing staff.) 
  • Healthgrades Patient Safety Excellence Award 
  • The Joint Commission Gold Seal of Approval 
  • 2016 American Heart Association and the American Stroke Association "Get with the Guidelines Stroke Gold Plus Quality Achievement Award"

We are:

  • 4,000 employees including nurses, allied health professionals, administrative and support personnel 
  • More than 1,000 physicians with offices throughout the northwest suburbs 
  • NCH Medical Group, an employed physician group focusing on primary and specialty care 
  • Approximately 800 volunteers providing more than 100,000 hours of service annually

Position Details

Media Relations Manager
Northern Illinois
Arlington Heights, IL

Reporting to the Executive Director of Strategic Marketing Communications, the Media Relations Manager is responsible for identifying media outlets and preparing appropriate pitches; writing and sharing patient stories; tracking media coverage; prepping NCH employees and leadership for press conferences, interviews and events; hosting media while on campus; and fostering relationships with editors, reporters, network producers and anchors to maintain and increase positive media coverage for NCH.

  1. The level of knowledge acquired through the completion of a Bachelor’s degree in Journalism, Public Relations, English or Marketing/Communications. 
  2. Minimum of 5 years of progressive corporate communications experience including publications development and public relations. Experience writing press releases, web content, articles and marketing materials required. 
  3. Previous healthcare experience preferred. 
  4. Strong working knowledge of Microsoft Office (Word, Outlook, Excel, Powerpoint) required.
  5. Knowledge of CRM data systems, Basecamp project management software and Cision/Meltwater media tracking software experience desirable. 
  6. Manages writing and pitching of patient stories to be used in monthly e-newsletter, NCH Health Digest and in local publications. Manages pool of freelance writers/photographers.
  7. Writes and edits press releases and uploads content to website. Interviews physicians, staff and patients. Sets up and shoots photos. 
  8. Tracks media coverage in Cision, produces monthly media analytics reports. Manages contractors that provided freelance writing services for the department.
  9. Coordinates media events on campus. Follows up with media contacts to ensure all assets are received. Shares media coverage with leadership, service line leads, physicians and staff.
  10. Partners with various community editors to supply regular content for featured columns in publications such as D. 214 newsletter, Daily Herald Health & Fitness section; Northwest Quarterly Magazine, student and staff newsletters at Harper College; et al.
  11. Promotes new physicians, technologies, locations, blood drives, events, etc. Submits appropriate content to employee newsletter.

« Back