Membership and Communications Coordinator (Association Management)

The Welch Group

The Welch Group is a full-service government affairs and association management firm specializing in providing a broad suite of impactful services.

Our bipartisan government affairs team supports direct lobbying, strategic planning, crisis communication, PAC/Conduit administration, and issue management.

Our expert association and events team manages membership, digital assets, finances, partnerships, educational and advocacy events, and governance for professional associations.

Position Details

Membership and Communications Coordinator (Association Management)
Southwest Wisconsin
Madison, WI

The Welch Group is seeking a dynamic and organized individual to join our team as an Membership and Communications Coordinator. In this role, you will report to the Director of Association Management, and play a crucial part in supporting the operations of association clients with an emphasis on membership and communications management. If you are passionate about providing excellent organizational support and have a knack for communication strategy, we want to hear from you!

Client and Membership Support

  • Provide administrative and logistical support to association clients 
  • Provide excellent customer service for members and potential members via email and phone 
  • Maintain databases, mailing lists & records 
  • Process membership applications and renewals 
  • Produce individual and group invoices
  • Coordinate meetings with association clients 
  • Serve as the primary support to association clients’ boards and committees, including drafting minutes, assisting in the preparation of agendas and setting up meetings 
  • Attend and help with client events, as needed 

Communication and Marketing 

  • Develop communications, ensuring consistency of messaging and brand identity across various platforms and media 
  • Draft correspondence 
  • Assist in the development of membership recruitment and retention plans 
  • Prepare social media posts 
  • Maintain client websites 
  • Coordinate regular communication channels, such as newsletters, emails, and social media to provide clients’ members with updates on relevant activities, events, and opportunities

Logistical Support

  • Help with event set-up and take-down requires tasks including moving tables, signage, and other heavy items
  • Transporting event items
  • Provide onsite support for client events
  • Associate or bachelor's degree or a minimum of 2 years in an office environment including experience communicating with external parties and supporting more than one client 
  • Experience in association management/membership software is a plus 
  • Excellent written and verbal communications skills 
  • Provide excellent customer service in a timely and professional manner 
  • Strong organizational skills with the ability to multitask and work under deadlines 
  • Proficiency in Microsoft Office Suite/Google Suite 
  • Knowledge of marketing/social media strategies 
  • Attention to detail and a commitment to delivering high quality work 
  • Ability to work independently and in a team environment 
  • Ability to work with a variety of professionals to keep projects on track 

Working Conditions:

  • Must be able to remain in a stationary position 50% of the time 
  • The person in this position needs to occasionally move about inside the office or at off-site events 
  • Constantly operates a computer and other office productivity devices and technology 
  • Occasionally ascends/descends steps 
  • Constantly positions self to maintain files in file cabinets and loading/unloading materials 
  • The ability to communicate information and ideas so others will understand
  • Must be able to exchange accurate information in these situations 
  • On occasion, move or transport items weighing up to 50 pounds for events 
  • Current, valid driver's license 
  • Access to a reliable source of transportation 
  • If working remotely, access to reliable internet

Compensation: $60,000/year, full health and dental benefits, 20 days of PTO, plus Federal holidays, and paid parental leave, 401k with 3% match, flexible working schedule.

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