Membership and Communications Manager

Association Acumen, LLC

Our philosophy is to be great at what we do. Association Acumen is an accredited association management company (AMC) that offers a full range of professional services for state, national and international associations. We are committed to guiding our clients through organizational evolution by advancing their missions and maximizing their purpose. We bring professional management to associations of all sizes. At Association Acumen, we’re nimble, tech-savvy and committed to making best practices better. We provide a customized member journey and expertise in creating dynamic meeting experiences, while offering clarity and transparency through financial excellence and leader education. As one of only 17% of accredited AMC’s worldwide, serving more than 12,000 members annually, our promise is simple: to bring creative, efficient and effective solutions to associations.

Position Details

Membership and Communications Manager
Southeast Wisconsin
Menomonee Falls, WI

The Membership and Communications Manager position provides new and creative marketing and communications approaches, enhancing membership engagement for our client associations, assisting in organization and project management. This position is a great fit for someone with a background in communications, association management or not-for-profit work, looking for an opportunity to pair mission-driven work with a collaborative, open and energizing team environment.

This position works with many Acumen team members to oversee and administer projects and activities which may include:

Client Specific Job Functions:

Marketing and Communications

  • Produce high-quality email and other communications materials including content generation, graphics, and editing of collected copy from members 
  • Website curation: take ownership of ensuring the website and other online platforms are up to date with accurate content; pull trends and engagement reports, perform back-ups, content inventory, SEO optimization 
  • Serve as staff liaison to Communications/Marketing Committee(s), guiding initiatives and executing plans 
  • Manage client e-newsletters and editorial timelines 
  • Track campaign results to identify trends and suggest changes in approaches to maximize impact


  • Create membership retention strategies, including membership surveys and renewal communications/campaigns 
  • Maintain the membership campaign and annual timeline, and look to identify new opportunities for member engagement, tracking overall membership data
  • Membership recruitment communications, planning and opportunity identification
  • Serve as staff liaison to Membership Committee(s), guiding initiatives and executing plans 
  • Monthly dashboard updates 
  • Database hygiene management; main point of contact for registration and general member communications and inquiries


  • Marketing and audience generation including email, website, social media and other communication tools 
  • Assist Meeting Planner with the abstract process, serving as main point of contact for customer service

Essential Job Functions:

Client membership: Coordinates membership and marketing/communications activities for association clients, including organizing efforts that attract and retain members by drafting marketing plans, managing databases, drafting and sending member communications, including newsletters, emails, and website; Running reports, participating in conference calls, as needed, and maintaining rosters. Assist with other membership functions, as necessary.

Meeting management: Assist with the coordination, planning and execution of client meetings. Duties may include: assisting with electronic and print promotions, program management, online registration set up and management, vendor communications, website management, and other promotions assistance.

Web presence management: Assist with the monitoring of client website for dated information and inaccuracy. Make updates as appropriate, identify and implement ways to improve search engine optimization, website impact and usability. Update web regularly. Run analytical reports, utilize data for ongoing initiatives.

Electronic publication coordination: Assist in the creation and marketing of editorial timelines, content review, and content management for client newsletters and other publications, targeting appropriate audiences.

Database management: Maintain hygienic databases, enter new contacts, monitor processes, run reports and contribute to improvements.

Any other duties or projects as requested.

Some travel, including possible international, required. Must be able to lift up to 50 pounds. 

Skills / Requirements:


  • Be proactive & ambitions, nimble and tenacious, creatively gutsy, take pride in excellence and be open to continuous evolution, both personally and professionally
  • Have the ability to enthusiastically learn to build upon established best practices and pitch in at any level 
  • Be able to learn to contribute to ongoing systems development and suggest improvements for efficiency 
  • Have demonstrated work ethic, great communication skills (both written and spoken) 
  • Enjoy being thoroughly organized 
  • Be a self-starter, adaptable to ever-changing environments and situations
  • Bachelor's Degree required 
  • Experience in non-profit association management preferred 
  • Association Acumen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Great Benefits:

Competitive Compensation: Association Acumen offers a great comprehensive benefits package, including health insurance (80% employer paid), 401(k) with an employer match and profit sharing.

Commitment to Work/Life Balance: Recharge your batteries. Association Acumen offers paid vacation, 8 paid holidays plus your birthday off, flexible work schedules, remote working availability one day a week, personal time off (5 days annually) and earned time off for business travel. This adds up to over 30 paid days off per year!

We also provide maternity leave coverage with 3 weeks at 100% pay plus the ability to use vacation and personal time.

Commitment to Education and Career Development:We believe strongly in life-long education and support professional development for our employees.

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