Mobile Experience Manager

Milwaukee Bucks

The Milwaukee Bucks are an American professional basketball team based out of Milwaukee, Wisconsin.

Position Details

Mobile Experience Manager
Southeast Wisconsin
Milwaukee, WI

This position is responsible for the day to day operations of the team’s owned app and assists with all other team digital development assets including the website.

  • Lead the strategy/planning and workflow on the mobile (app) environment for the organization
  • Manage the execution of the app design/development components and assist with website development
  • Assist with developing content distribution plan within the app and website
  • Assist on digital strategy and marketing planning- leading the mobile component
  • Assist with the digital journey and consumer experience mapping
  • Develop and implement a usability testing process within the department
  • Create the stategy for digital sponsorship inclusion within our owned app
  • Build creative guidelines and policies within our owned app
  • Contribute on the development of the brand's long-term technology and platform roadmap
  • Coordinate and collaborate with various channel owners on campaign planning, development, execution and measurement to maximize impact
  • Develop requirements, user-experience workflows, wireframes, and define user-friendly content for the mobile app
  • Create and manage timelines and schedules to ensure on-time delivery
  • Daily management of app content following brand guidelines to promote all business lines (tickets sales, corporate partnerships, retail, game operations, arena operations and more)
  • Manage and explore partnerships with 3rd party technology integrations to enhance revenue generation and user experience
  • Work with technology and legal teams on digital compliance and regulatory requirements
  • Work with content creators on platform distribution and optimizations
  • Bachelor's degree in marketing business, communication, design, development, web marketing or equivalent
  • Extensive knowledge of mobile/app UX
  • Minimum 2 years of experience troubleshooting, prototyping, gathering requirements and/or supporting mobile app development as part of a team
  • Working knowledge of interface development, HTML, CSS, JavaScript
  • Advanced working knowledge of Adobe web and Creative Suites
  • Experience with ecommerce or transactional experience required
  • Experience with Yinzcam, Shopify, Google Analytics and Firebase preferred
  • Experience with Rover, Fortress and FEVO a bonus
  • Experience with Marketo, Jira, Power BI, Microsoft Dynamics a plus
  • Excellent organizational skill and proven attention to detail
  • Thorough understanding of mobile/web development processes
  • Ability to succeed in a fast paced, deadline driven environment- priortize competing priorities while organizing the team's tasks
  • Proven success in conbributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment

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