Mobile Experience Manager

This position is responsible for the day to day operations of the team’s owned app and assists with all other team digital development assets including the website.

• Lead the strategy/planning and workflow on the mobile (app) environment for the organization
• Manage the execution of the app design/development components and assist with website development
• Assist with developing content distribution plan within the app and website
• Assist on digital strategy and marketing planning- leading the mobile component
• Assist with the digital journey and consumer experience mapping
• Develop and implement a usability testing process within the department
• Create the stategy for digital sponsorship inclusion within our owned app
• Build creative guidelines and policies within our owned app
• Contribute on the development of the brand's long-term technology and platform roadmap
• Coordinate and collaborate with various channel owners on campaign planning, development, execution and measurement to maximize impact
• Develop requirements, user-experience workflows, wireframes, and define user-friendly content for the mobile app
• Create and manage timelines and schedules to ensure on-time delivery
• Daily management of app content following brand guidelines to promote all business lines (tickets sales, corporate partnerships, retail, game operations, arena operations and more)
• Manage and explore partnerships with 3rd party technology integrations to enhance revenue generation and user experience
• Work with technology and legal teams on digital compliance and regulatory requirements
• Work with content creators on platform distribution and optimizations

• Bachelor's degree in marketing business, communication, design, development, web marketing or equivalent
• Extensive knowledge of mobile/app UX
• Minimum 2 years of experience troubleshooting, prototyping, gathering requirements and/or supporting mobile app development as part of a team
• Working knowledge of interface development, HTML, CSS, JavaScript
• Advanced working knowledge of Adobe web and Creative Suites
• Experience with ecommerce or transactional experience required
• Experience with Yinzcam, Shopify, Google Analytics and Firebase preferred
• Experience with Rover, Fortress and FEVO a bonus
• Experience with Marketo, Jira, Power BI, Microsoft Dynamics a plus
• Excellent organizational skill and proven attention to detail
• Thorough understanding of mobile/web development processes
• Ability to succeed in a fast paced, deadline driven environment- priortize competing priorities while organizing the team's tasks
• Proven success in conbributing to a team-oriented environment
• Proven ability to work creatively and analytically in a problem-solving environment