Patient Engagement Specialist

Progressive Community Health Centers

Why Progressive Community Health Centers?

Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology and integrated behavioral health. We also offer supportive services such as case management, health education and benefits enrollment.

https://progressivechc.org/

Position Details

Patient Engagement Specialist
Job
Full-time
11/10/2022
Southeast Wisconsin
Milwaukee, WI

Come join our team, we are hiring!

We are hiring a Patient Engagement Specialist at our Lisbon Avenue Health Center in Milwaukee, WI. This is a full-time position that doesnotinclude weekends or holidays!

JOB SUMMARY:

The Patient Engagement Specialist, reporting to the Director of Fund Development and Marketing and working closely with the Call Center Supervisor, is responsible for developing and implementing a multifaceted patient communications and outreach plan for Progressive Community Health Centers. This plan will include tactics to inform current patients, and prospective patients about available health center services with the intent of increasing current patient satisfaction, leading patient communications and patient-specific projects, and increasing positive brand awareness in the community.

RESPONSIBILITIES:

  • Establish and maintain organizational brand standards to ensure consistent messaging across internal and external communications channels. 
  • Lead copywriting and graphic design efforts to produce patient-facing marketing collateral, presentations, and public relations campaigns. 
  • Develop creative ways to promote the company's mission, locations, and service lines. 
  • Conduct market research and analysis to devise strategies, budgets, and timelines for marketing and advertising campaigns. 
  • Establish and maintain positive relationships with patients. 
  • Manage the agency's patient communications including CareMessage and MyChart and encourage utilization. 
  • Use the agency digital billboards and phone calls to make patients aware of upcoming health screening opportunities, new providers, and changes to clinic operations. 
  • Develop a streamlined procedure to communicate with patients via CareMessage when changes to clinic operations occur and create a plan of evaluation for missed appointments. 
  • Manage the agency's patient surveying and encourage their completion including follow up if needed 
  • Prioritize and track campaigns to support strategic marketing plans and goals.

QUALIFICATIONS:

  • Excellent written and verbal communication skills.
  • Proficiency with Microsoft Office products, MyChart, text messaging apps, Canva, and social media platforms.
  • Strong interpersonal skills and the ability to effectively collaborate with colleagues and partners.
  • Experience working with customer service, preferably in a medical setting.
  • Demonstrated commitment to working with diverse communities.
  • Prior experience with planning, implementing, and evaluating projects.
  • Demonstrated ability to prioritize tasks and proactively problem-solve barriers to meet goals.

EDUCATION AND EXPERIENCE:

  • Minimum of three years professional experience in marketing or communications, preferably in a health care, public health and/or non-profit setting. 
  • Must provide writing samples and examples of marketing collateral created in the past.

Benefits include:

  • Medical, Dental, & Vision. 
  • Employer paid Life, Short and Long Term Disability Insurance, 401K, Voluntary Discretionary Insurance, Flexible Spending Account, Paid Time Off, Ten Paid Holidays, Continued Medical Education Expenses, and an Employee Assistance Program. 
  • If you also enjoy more work-life balance, we offer a very competitive Paid Time Off benefit of up to (32) days a year (Full time employment) that is front-loaded.

« Back