Public Relations Manager

Potawatomi Casino Hotel

Potawatomi Casino Hotel is one of the largest entertainment destinations in the Midwest, welcoming more than six million guests each year. Committed to diversity and career development, we employ nearly 2,000 team members, making Potawatomi Casino Hotel one of the top employers in Milwaukee. We offer four-star guest service, award-winning dining experiences, the latest games and exciting gambling options, and feature top performers throughout the facility. Join an exciting organization with a mission to entertain our guests and create opportunity for our tribe, team members and community.

Position Details

Public Relations Manager
Southeast Wisconsin
Milwaukee, WI

In this fast-paced, high energy environment where corporate communication is essential, how do we ensure all of our company’s media and social responsibility is maintained and positively promoted? As a Public Relations Manager, you will assist the Director of Marketing by managing internal communications, issue management and crisis communication. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

  1. *Develop, implement, and manage all aspects of Potawatomi Hotel & Casino’s (PHC) external communications, media relations, and public affairs to protect the business’s reputation. 
  2. Oversee all aspects of PHC’s internal communications to support and advance business objectives and promote company culture. 
  3. *Carry out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing and hiring; training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
  4. *Serve as primary contact, media resource, and company spokesperson on all issues related to crisis communications and issue management. 
  5. *Develop and maintain ongoing, interactive working relationships with PH&C departments, Government Affairs Counsel to ensure that public relations initiatives are integrated into key business functions. 
  6. *Build and maintain business relationships with local, regional, and national third-party ally organizations. Secure board, trade, and industry organization placements for PH&C management. 
  7. *Monitor emerging trends affecting the company and the gaming industry. Develop campaigns and initiatives to address developing and critical issues, including outreach efforts and media coverage. 
  8. *Develop measurement tools to monitor effectiveness of external communication efforts.
  9. *Operate the department within budget.
  10. Provide strategic external communications and public relations counsel and guidance to senior management, internal departments, Tribal leadership, and other stakeholders.
  11. Establish, update, and ensure full compliance with department Internal Controls, policies, procedures, and regulations. 
  12. Perform other duties as assigned.
  1. A Bachelor’s degree in Communications, Public Relations or other equivalent field required.
  2. Five (5) years demonstrated work experience in Communications, Public Relations, or other equivalent field required. 
  3. Two (2) years of supervisory/management experience preferred. 
  4. Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office. 
  5. The ability to demonstrate effective, highly developed writing skills. 
  6. The ability to use excellent communication skills to serve as an effective and articulate spokesperson to various media outlets through both written and oral mediums. 
  7. The ability to maintain discretion in handling confidential information. 
  8. Strong influencing and relationship-management skills. The ability to interact with stakeholders of all levels and understand the interests of multiple stakeholders and how those interests relate to Potawatomi Hotel & Casino (PH&C) and its goals. 
  9. The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays. 
  10. While performing the duties of this job, the team member must be able to move freely throughout the property and operate a personal computer. Specific vision abilities required by this job include close vision, color vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions 

The noise level is usually moderate. When on the casino floor, the noise level increases. The facility is not smoke free.

Potawatomi Casino Hotel offers competitive compensation and a generous benefits package that includes Medical, Dental and Vision coverage, Life Insurance, 401(k) Retirement Savings Plan with company match, Short-term Disability coverage, Paid Time Off and Flexible Spending Accounts.

In addition, we offer team members free or discounted tickets to festival and local sporting events, the ability to participate in our Wellness Program, free parking, volunteer opportunities and much more.

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