Public Relations Specialist

CNA Insurance

Corporate Profile:

For more than a century, CNA has built relationships with agents and brokers to meet the insurance needs of businesses of any size.


Our senior management team consists of proven, experienced insurance leaders who are committed to developing long-term relationships with our customers and producers.


Headquartered in Chicago, CNA has offices throughout the U.S., Canada and Europe. In these locations, we work with highly professional independent agents and brokers to ensure our customers receive the personal service and attention they look for in a carrier.


At CNA, our mission and vision is to focus on what we do best — providing insurance solutions that allow our customers to better manage their risks and grow profitably.

Position Details

Public Relations Specialist
Chicago Illinois
Chicago, IL

Job Summary:

Under general guidance, works with the media on behalf of the company, helps secure positive news coverage, develops communications strategies and brings together traditional and new media to accelerate brand awareness and maintain favorable company image.

Essential Duties & Responsibilities:

Performs a combination of duties in accordance with departmental guidelines:

1. Creates and manages comprehensive integrated public relations plans from concept to analysis that utilize available and appropriate communication vehicles in support of business-specific goals.

2. Develops, leads and governs the social media strategy, edits and distributes/schedules social media posts, and identifies opportunities for social advertising, in collaboration with content creators across the organization.

3. Develop and maintain media plan for the organization, ensuring that the plan aligns with internal editorial/marketing initiatives, containing all crucial campaigns, events and activities for the organization.

4. Maintains and enhances relationships with key members of the mainstream, trade and insurance industry media, including but not limited to reporters, editors, producers, bloggers and other influencers. Identify key journalists and foster relationships in order to successfully pitch stories and connect them with industry experts.

5. Write and distribute compelling, newsworthy press releases and other PR materials that reflect a deep understanding of the company’s strategic positioning and pitches to local, regional, national and international media.

6. Provides strategic media relations input for CNA business-specific marketing initiatives and campaigns.

7. Track, distribute and assess results of all media coverage utilizing media research and monitoring services. Measures, analyzes and reports on qualitative and quantitative social media insights.

8. Ensures branding guidelines are adhered to and brand tenants are incorporated across public relations and social media communications.

9. May participate in the management of various vendor relationships.

May perform additional duties as assigned.

Reporting Relationship: Director or above

Skills, Knowledge & Abilities:

1. Strong knowledge of the company, its products and services, and the insurance industry.

2. Must be a detail-oriented and self-motivated team player.

3. Results-driven, nimble and proactive approach to problem solving to develop tactical strategies and business plans that support organizational vision and goals.

4. Ability to handle a variety of programs and projects simultaneously with excellent project management skills.

5. Strong interpersonal, verbal and written communication skills with the ability to effectively develop relationships with all levels of employees and external business partners.

6. Knowledge of Microsoft Office suite as well as other business-related software.

Education & Experience:

1. Bachelor's degree in public relations, communications, journalism or marketing, or equivalent work experience.

2. Typically a minimum of four years of social media, public or media relations experience.

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