Senior Account Supervisor

Kane Communications Group

Company Overview:

Kane is a purpose-driven public relations, marketing, and branding agency that builds reputations and drives corporate citizenship for organizations around the world. Our clients come to us with their problems and it’s our job to solve them. We focus on delivering business results through research-based strategic planning, public and community relations, purpose-driven brand development, digital and traditional marketing, content development, video production, internal communications and more. Visionary leaders count on Kane for everything from crisis communications and reputation management to integrated marketing campaigns and brand development.

Position Details

Senior Account Supervisor
Southeast Wisconsin
Milwaukee, WI

Job Summary:

The Senior Account Supervisor maintains long-term and profitable customer relationships while developing, executing and supervising communications, PR and marketing plans. Within Kane, the Senior Account Supervisor reports to the VP of Client Services, directly manages one or more associates and works with other agency specialists to develop integrated communications strategies for clients. The Senior Account Supervisor provides their clients with research-informed counsel toward an overarching communications strategy. They develop and execute integrated plans. The Senior Account Supervisor works directly with the C-Suite, boards of directors and non-PR/communications/marketing-savvy executives.

Before applying, make sure this is the right seat on our team for you. At Kane, the Senior Account Supervisor is accountable for: Before applying, make sure this is the right seat on our team for you. At Kane, the Senior Account Supervisor is accountable for:

  • Account strategy, writing and research - You will write and present detailed, well-researched communications, PR and marketing plans to agency teams and clients. You will perform research and analysis in order to link communications, PR, branding and marketing to broader business objectives. You will stay abreast of communications, PR, marketing and branding best practices as well as in your clients’ industries. You will brief internal teams and outside resources (such as freelance designers/writers, etc.) on strategy, providing the input needed to effectively complete their jobs. 
  • Scope execution - You will oversee the implementation of approved plans and strategies. You will work with associates to implement research and communications plans, and with creative, media and digital advisors to develop brand, marketing and creative strategies. You are able to take on a variety of tasks to ensure scopes of work are executed, including writing content, developing media lists and pitching media. 
  • Budget management - You will ensure that all projects completed for your clients remain within the budgets or the scopes of work provided. You will meet regularly with your supervisor to assess account progress for all assigned clients. You will request and review estimates, quotes and invoices to ensure budget requirements are met and profitability is maintained. 
  • Client relationship management - You will contact and form relationships with senior client personnel, with a focus on providing superior and proactive customer service. You ensure client relations are positive and stable, and that your supervisor is immediately informed of any potential problems with client/agency relations. 
  • Project scoping - You will gather information from the client and work with internal and external partners to develop proposals or briefs for new client projects or scopes of work. You will recommend and develop change orders as needed. 
  • Account retention, growth and projections - You will provide exceptional service to your clients - promptly responding to their needs. You will set annual growth and retention goals for each of your accounts and, working with the VP of Client Services, develop plans to achieve these goals. 

Before applying, make sure you embody these values:

  • CURIOSITY - You ask questions and seek knowledge to improve your craft, our business, and the world. 
  • PERCEPTIVITY - You are empathetic to the needs of others, reading between the lines and speaking up, and reaching out when you see a need. 
  • INGENUITY - You are not afraid to reinvent the wheel. 
  • TEAMWORK - You devote yourself to your teammates, our business, your clients, and the quality of your work.

Required experience and core competencies for this position include:

  • A minimum of 8-10 years of relevant experience in marketing, communications and/or PR-related fields 
  • A minimum of five years of experience working in an agency environment managing your own large client accounts as the senior-level point of contact and balancing work from multiple clients at one time 
  • Passion for social and narrative change campaigns, corporate communications, and the integration of brand research and digital marketing into communications and PR work
  • Experience managing entry-level staff 
  • A minimum of a bachelor’s degree in a relevant field 
  • A proven ability to manage large accounts, as well as teams, for multiple clients at once 
  • Experience consulting directly with the C-suite, recommending PR, communications, integrated, branding, and marketing strategies that address their reputation and brand challenges 
  • Experience pitching media, preferably with a list of media contacts/relationships 
  • Experience working as a journalist is a plus 
  • Excellent written and verbal communications skills and demonstrated ability to delegate tactical assignments and accurately judge and edit the work of others 
  • Able to produce examples of strategic, integrated, branding, marketing & PR plans and/or findings reports with strategic recommendations made to your clients 
  • Strong written, verbal and people skills with the ability to provide writing samples

Kane is continuously adding to and strengthening our benefits package year over year. A growing business, we offer an environment with opportunities for career advancement. Kane has a hybrid work environment - wherein employees work from home two days per week and from the office three days per week. Enhanced cleaning measures and social distancing requirements are in place in light of the COVID-19 pandemic. Our current compensation and benefits for this position include:

  • Salary commensurate with years of experience 
  • Bonuses and sales and retention performance incentives 
  • Vacation/PTO 
  • Work remote flexibility 
  • 401K 
  • Health Insurance 
  • Dental Insurance 
  • Vision Insurance 
  • Accident & Critical Illness Coverage 
  • Parking stipend 
  • Onsite restaurant, fitness center, and an employee lounge with vending 
  • Professional development reimbursement and many networking event opportunities 
  • Great downtown Milwaukee location 

Kane Communications Group is an equal opportunity employer. We make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

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