Senior Communications Specialist

POSITION PURPOSE/MISSION:

Advise and collaborate on the development of stakeholder communication strategies. Develop communications related to programs, business initiatives and other work product. Ensure information is disseminated in a way that drives employee engagement and reinforces Charter company reputation, values, and culture. Support communication efforts to translate Charter business strategy in a manner that improves brand image, employment brand, and provides internal and external audiences with a line of sight to Charter’s strong embedded culture, valued behaviors, and success formula.

MAJOR ACCOUNTABILITIES:

• Provides hands-on strategic communications support for assigned business units and functions, paying close attention to timelines.
• Partners with senior leaders to develop effective communication strategies that contribute to employee engagement and support business goals.
• Plans, manages, writes, and edits narratives that support the strategic priorities of the business.
• Builds and maintains solid partnerships with assigned internal clients to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals.
• Creates and manages communications calendars to share the story of the business, including strategy, mission, vision, and values.
• Identifies and presents opportunities for consistency in messaging and employee experience across channels from signage to digital to print.
• Partners to ensure synergy between the company, business unit, and functional communications.
• Designs campaigns to target specific audiences, placing an emphasis and discipline on campaign performance to help with recommendations for future programs.
• Conducts communication assessments to understand the impact of communications on the greater organization.
• Develops an understanding of short- and long-term business/function goals and planned initiatives.
• Researches and understands key business challenges, customer behavior, target audiences, competitive activities, and environmental factors that impact programs within the business and assigned departments.
• Develops and posts content and directs creative execution to provide a consistent, targeted, and impactful message.
• Contributes ideas for new programs, researching and recommending innovative branding techniques.
• Partners with the change management team to provide strategic communications consultation and support for priority projects.
• Partners with external agencies and contractors to the completion of communication projects.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in journalism, communications, or equivalent
• Five years of internal and/or external communications experience
• Strong interpersonal skills and ability to build collaborative relationships
• Strong, versatile copywriting skills, with the ability to craft strategic communication plans and messaging.
• Ability to communicate effectively with a wide audience, including senior leaders.
• Demonstrated experience advising senior leaders on effective communication practices.
• Ability to assess communications and provide strategic recommendations for improvements.
• Good verbal presentation, group dynamic, and facilitation skills
• Ability to maintain confidentiality
• Possesses a sense of urgency; is self-motivated and detail-minded
• Desire to take full ownership of assigned projects and can work independently
• Ability to provide project leadership and manage multiple projects simultaneously
• Proactive approach in resolving problems and issues
• Good organizational, planning, and coordination skills
• Ability to multi-task and re-prioritize as needed
• Comfortable with identifying and implementing technology and new methodologies.
• Periodic travel to Charter Manufacturing business units
• Experience with Microsoft Office suite

PREFERRED QUALIFICATIONS:

• Ability to creatively transfer ideas and concepts into communication tools
• Passion to leverage communication to positively affect culture, values, and engagement
• Demonstrated experience working with and advising leaders
• Working knowledge of intranets and social media (e.g., Facebook, LinkedIn, etc.)
• Experience working in a high-volume, fast-paced environment

We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).