Senior Digital Account Manager


We make the internet better with consultative creative and engineering services, innovative tools, and dependable products that take the pain out of content creation and management, in service of digital experiences that advance business and marketing objectives. We’re a group of people built to solve problems, made to create, wired to delight.

A customer-centric service model thatcovers every base, unrivaled leadership and investment in open platforms and tools for digital makers and content creators, and a forward-looking remote work culture make for a refreshing agency experience.

With ~200 experts in digital strategy and management, software engineering, user experience and interactive design, cloud infrastructure, and audience and revenue optimization, we’re big enough to conquer any challenge, and small enough to care. Cross-discipline teams of 6-8 specialists organize around qualified project and product managers, putting customer delivery front and center. Whether your ads are down, your visitor bounce rate is up, or your database server is sideways, we’re a partner who never says, “We don’t know how to help,” and can always say, “The President would be happy to speak with you.”

Position Details

Senior Digital Account Manager
Chicago Illinois
Remote, IL

10up is a fully distributed digital services agency (and have been for 10 years). We have roughly 240 team members across the globe. Currently, we are looking to grow our US-based Account Management team. 

As part of the Web Strategy team, Account Management focused Strategists are responsible for forging successful internal and partner relationships, and cultivating account growth — alongside 10up’s full service team — through thoughtful, creative and solution-based project consulting. Applying an informed understanding of 10up's capabilities, superior communication, and attention to detail, Strategists are charged with driving company revenue goals by ensuring that clients experience exemplary service and outcomes.


  • Own a portfolio of current client accounts. Continually build on understanding and uncovering business goals, then work with 10up project teams to first inform, then guide strategic and tactical planning aligned to those needs and 10up strengths. 
  • Support and grow client relationships via regular check-ins and collaboration with client and production teams; Complete all related deliverables necessary to ensure outstanding client service in a timely and insightful manner. 
  • Manage CRM by adding and updating deal and customer records in an accurate and timely manner. 
  • Prepare thorough and persuasive emails, SOWs, and other documents to drive client buy-in to 10up's strategies and approaches. 
  • Negotiate client goals, constraints, and 10up resourcing and delivery standards to create detailed contracts and project plans that set 10up and its clients up for success. 
  • Maintain accurate, timely, and complete documentation for deals, client relationships, and projects. 
  • Successfully manage and grow relationships with partners in hosting, technology, and related areas.


  • You are not just comfortable juggling multiple, competing priorities, you thrive on the fast-pace nature of the work (it doesn’t hurt that it helps the day go by quickly). 
  • Experience delivering website projects. Preferable experience with web content management systems (CMS), specifically WordPress. 
  • Passion for and experience helping clients move from concept to execution by matching their online goals to company expertise. 
  • Experience producing agreements and proposals. 
  • Outstanding written communication. 
  • Outstanding verbal communication. 
  • Knowledge of common metrics for digital media success and popular tools and mechanisms for measuring success (e.g. Google Analytics). 
  • Outstanding collaboration and consensus building skills, working with internal and external stakeholders. 
  • Experience with MS Office, Google Docs, Apple Pages, and Teamwork (or related project management tool). 
  • Comfortable with remote collaboration, including video chat, and remote collaboration tools like Google Docs and Slack. 
  • Comfortable networking and building new relationships on behalf of 10up. 
  • Willingness to take initiative and help with a variety of account service tasks.
  • Experience working in a digital agency. 
  • Experience collaborating with core 10up disciplies - engineering, design, project management

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