Leads the team and program team to create a unified mindset within DFS to bring together business, technology, finance, and process together. Identify additional cultural shifts by working alongside Program Leadership, Stakeholders, and the Design Team. Creates a Today… Tomorrow… view for changes for each of the work streams that clearly articulates from Vision and Design Phases What is changing? How is it changing? by creating simple communication, training, and knowledge sharing materials. Iterate the Today… Tomorrow view throughout the program.
Understand the future state Target Operating Model for Finance and Business Technology to understand skill sets needed to support the future state. Identifies the preliminary culture shifts anticipated. Conducts preliminary upfront role mapping from current state to future state and maintain throughout the program. Works alongside Human Resources to develop the Learning Journey strategy, approach and plan while also addressing workforce transition challenges that might arise.
Develops and maintains an overall high-level integrated change plan to ensure a programmatic approach to change initiatives with the PMO Director. Defines and monitors the metrics which align to the change measurement approach and criteria to measure engagement, satisfaction, knowledge retention, message acceptance, and the application of changes.
Builds executive leadership and commitment. Identify key stakeholders within the stakeholder groups [both by level and type ((early adopter, neutral, and resister)], and define their goals and expectations including levels of commitment and ability to influence the change process. Create, utilize, and enable structures for ensuring engagement, involvement and ownership of the change and the results to relevant stakeholder groups. Understands interconnections and direction of various DFS-wide strategic initiatives to ensure all activities/decisions are in-line with such DFS initiatives. Serves as a subject matter specialist for organizational change management. Conducts stakeholder assessments that identify change structure roles and responsibilities, define the change structure and governance approach to build ownership and commitment, and improve the effectiveness of the function.
Develops upfront strategy, approach, and plan to address changes across each of the stakeholder groups. Defines the appropriate change initiatives (change work streams) to manage the impacts of the change and the change risk mitigation options. Develops and updates the change plan and “success criteria”/ acceptance strategy while considering the stakeholder analysis and change impact assessment (by level and type, and Program Governance). Coordinates the umbrella vision across G/L Program and through our DFS business with content development using mediums that resonate with our culture and people throughout our entire organization (650+ Finance users, DFS Business, and BT). Coordinates with other DFS Programs on timeline, roll-out, etc. Establishes the Change Champion network, Genius Squad, for representation as ambassadors.