Senior Manager, Communication


Company Overview:

Grainger is North America’s leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers’ operations running and their people safe.

We’re looking for passionate people who can move our company forward. We have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way at Grainger.

Position Details

Senior Manager, Communication
Northern Illinois
Chicago, Lake Forest or Minooka, IL

You Will:

Lead the development of strategic internal communications, company communications programs, and local external and crisis communications for the Grainger's Global Supply Chain and Customer Experience (GSC&CE) teams which include the company's North American distribution centers, branches and customer service centers.

Manage audiences and partners simultaneously, while working collaboratively with leaders and team members in different positions from Executive leadership to the company's non-exempt team member base. Support the highest priority and most complex communications for the GSC & CE organization. You will report to Director, Internal Communications.


  • Lead strategic planning, messaging and coordination of both functional communications and highly complex communication needs. 
  • Lead work and projects including: improving communications channels, message development for programs, communications training for people leaders, creation and support of engagement strategies, large meeting leader communications support, company strategy deployment, and translating and tailoring relevant corporate content for distinct field audience needs. 
  • Lead local media outreach and crisis communications response efforts; provide media and external relations counsel to field leaders. 
  • Provide communications support to Functional Sr. Leadership. 
  • Foster open, honest, transparent communications between senior leaders, mid-level managers and non-exempt team members in ways that enhance engagement and service to customers. 
  • Create relevant strategic communication playbooks and templates to help leaders communicate with their teams and better scale communications resources to areas of greatest impact. 
  • Measure and assess the effectiveness of communications activities. 
  • Use data to make decisions on future communications. 
  • Provide strategic oversight and direction to teams managing operational, deployment and change communications 
  • Be an ambassador who builds relationships externally that promote the Grainger reputation with important partners and create broader awareness of Grainger's strategy and local presence. 
  • Handle sensitive or proprietary company information. 
  • Manage and avoid crises that present reputational risks. 
  • Show up as a business leader beyond the role of communicator. 
  • See effects across communications and raise reputational risks

You Have:

  • 10+ years' experience in business or communications; experience in public relations and crisis communications. 
  • Experience across multiple dimensions of communications, and a willingness to experiment with new ways to communicate. 
  • Experience working in a matrixed environment and across multiple facilities and regions, and leading large-scale change projects. 
  • Experience with both executive and field roles. 
  • Experience with external relations. 
  • Ability to travel up to 40%.

Our Benefits:

  • Comprehensive healthcare plans 
  • PTO and family leave 
  • Retirement plans

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