Senior Manager, Internal Communications

We’re a smart, highly talented group of people who believe strongly in our vision to make people healthier through pathology and laboratory medicine. As Senior Manager, Internal Communications, you will support lifesaving work and remind us of our “why.” The stories you help us tell will connect us with the CAP as our professional home.

You will be responsible for:

• Leading the communication of the organization’s direction, strategic objectives, and values to the employee audience
• Working closely with key business partners to share relevant, timely information with staff and inspire employees to live our mission
• Influencing the evolution of CAP culture, leveraging internal communications channels to build community and connection among staff

Primary duties and responsibilities:

• Communicate the organization’s strategy and business priorities in simple, compelling ways that engage and inspire employees
• Establish a strong partnership with Human Resources, developing strategic messaging and communications for staff
• Partner with the CEO and senior leaders to craft high-level executive communications
• Plan all-staff town halls and manage leader communications, such as CEO chats and listening sessions
• Serve as managing editor of the SharePoint Intranet, overseeing content development, news sharing, and editorial decision-making.
• Contribute to Diversity, Equity & Inclusion communications, including planning and execution
• Analyze employee sentiment and engagement data to inform internal communications
• Oversee the interdepartmental Employee Communications Advisory Group and CAP “style” group
• Act as in-house journalist, interviewing employees and crafting stories that amplify organizational culture and individual/team successes

Knowledge/Skills:

Personal:

• Possesses emotional intelligence and a collaborative spirit, always seeking to understand the perspectives of others
• Believes in and practices intentional inclusion
• Advocates for a people-centered culture

Professional:

• Understands Human Resources (benefit plans, recruitment, employee engagement, and more) and has demonstrated experience working with HR teams
• Has expertise working with content management systems for posting content on the intranet
• Communicates effectively and inclusively to diverse employee groups
• Demonstrates political savvy to get results (e.g., anticipates areas of partner concern and adjusts; leverages relationships to influence outcomes)
• Possesses superior writing and narrative storytelling expertise
• Exhibits creativity, constantly looking for innovative ways to inform, inspire, and delight internal audiences.
• Deploys analytical skills, with expertise in qualitative and quantitative employee communications/engagement data collection and analysis

Technical:

• Proficient in the use of Microsoft SharePoint
• Experienced in the larger Microsoft environment, including Word, Outlook, PowerPoint, Excel, and Teams
• Comfortable with employing web and all current social media channel communication
• Willingness to learn new systems, as needed, whether in support of the CAP, eg, Oracle, or Communications specifically

Education:

• Bachelor’s or master’s degree in Communications, Public Relations, Journalism, Marketing and/or professional society certifications or equivalent experience.

Experience:

• At least 5-10 years of internal communications experience required. 
• Experience in DE&I communications preferred.

We strongly encourage people from underrepresented groups to apply.