Reporting to Sr. Dir. Corporate Strategy, the Sr. Manager VOC Strategy will be a proactive, strategic thought leader, leading the strategy, launch and execution of flexible and agile Voice of Customer Programs that serve as early warning signals and help identify opportunities for the business.
The Sr. Manager VOC Strategy will be instrumental in establishing communication channels that provide deep insights about customer journeys, loyalty, and drivers of business results.
Leading the Customer Programs team, this individual will work closely with Sr. Director Corporate Strategy, Sr. Mgrs. Corporate Strategy and business leaders across the organization to bring the voice of the customer into strategy creation and operational execution