Senior Salesforce Administrator


Why Cision?

Cision Ltd is a leading global provider of innovative earned media software and services to public relations and marketing communications professionals. Cision’s Communications Cloud platform allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact of PR and Communications Teams’ campaigns. Cision has over 5,000 employees with offices in 23 countries throughout the Americas, EMEA, and APAC.

Position Details

Senior Salesforce Administrator
Chicago Illinois
Chicago, IL

Cision is a leading global provider of software and services to communications and marketing professionals. Our flagship product, the Cision Communications Cloud, is an industry-leading comms platform that delivers best-in-class earned media monitoring and analytics, a comprehensive media and influencer contact database, newswire distribution, business results attribution capabilities, and much more.

Cision employs the brightest, most passionate folks in the tech industry. We’d love for you to join that group! We invest in our people through training and professional development and we empower them to grow their careers - because the most important measure of our success is yours.

The Senior Salesforce Administrator will work in a complex, fast-moving environment with multiple stakeholders to quickly resolve issues and contribute to business solutions for a global organization on the platform. As a Senior Salesforce Administrator, you will co-create processes and frameworks to help our sales organization run effectively and efficiently in order to support business strategies and objectives.

You'll help us by:

  • Manage a team of SF Admins and focus on their professorial development, guidance and growth 
  • Work with stakeholders to optimize functional requirements and deliver those to our engineering team in a disciplined and consistent manner with expertise in Classic, Lighting, Sales, CPQ, and Service Cloud 
  • Experience with project management, including tasks, budgeting and resource allocation and balancing 
  • Act as a project executive in collaboration with team members responsible for delivering the technical solution, ensuring 'as expected' production releases for our stakeholders 
  • Create and define the feature/bug intake process and manage project prioritization from initiation to completion 
  • Execute implementations, migrations, upgrades, enhancements, and maintenance projects. 
  • Ensure data integrity in and related applications 
  • Stay current with period releases and use those updates to promote optimized process and technical solutions while maintaining cost effectiveness, system stability, security and reliability 
  • Assist with other operation deliverables, as needed

You'll be a good fit if you have:

  • Administrator Certification
  • 4+ years of on-the-job experience as a Salesforce Administrator
  • Advanced knowledge of Classic, Lighting, Sales CPQ, and Service Cloud
  • Proven Track record of project delivery for large, cross functional partners
  • Previous experience transitioning from SF Classic to SF Lighting is preferred
  • Excellent time management skills, ability to influence executive stakeholders and work independently, remove blockers and have a bias towards actions
  • Demonstrated ability to meet deadlines, handle prioritize simultaneous requests and manage laterally and upwards
  • Analytically strong with A+ written, verbal communications and problem solving skills
  • Working knowledge of JIRA, Chorus, Outreach, Brainshark is helpful in this role

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