Senior UI/UX Design Manager


Credit Union National Association is the most influential financial services trade association and the only national association that advocates on behalf of all of America's credit unions. We work tirelessly to protect your best interests in Washington and all 50 states. We fuel your professional growth at every level and champion the credit union story at every turn.

Position Details

Senior UI/UX Design Manager
Southeast Wisconsin
Madison, WI

In this new role as Senior UI/UX Design Manager, you will be the strategic lead for all aspects of digital UX on key innovation projects by providing expertise and guidance to deliver a user experience loved by all. You’ll partner closely and manage relationships with business stakeholders, UX researchers, visual designers, copywriters, front-end and back-end development teams, and external consultants to drive an engaging experience across all digital touch points for our members, credit union advocates and consumers.

The successful candidate's qualifications will include the following:

  • Bachelor’s degree, advanced degree preferred
  • 8+ years of experience leading UX/UI design (interaction design, information architecture, or visual design) required
  • Significant experience in interface and interactive design, research and new digital product development utilizing agile UX/UI methods and designing in sprints
  • Experience establishing, leading and inspiring highly talented and productive user experience and front-end development teams
  • Significant working knowledge in UX software such as Adobe Creative Suite including XD, InVision, Sketch, Hotjar, Lookback and more
  • Experience working with modern digital technologies including Adobe Experience Manager, Marketo, Salesforce and more
  • Significant working knowledge of front-end development – both strategic direction and technical acumen
  • Advanced skills with service design tools – must have expertise in creating experience maps, user personas and journeys, service blueprints, interaction models, flows and wireframes
  • Deep understanding of responsive web design, jQuery, CSS, HTML and modern front-end development as well as web accessibility best practices
  • Ability to work with highly technical teams and handle multiple projects in a fast-paced environment with a commitment to deadlines, processes and efficiencies
  • Strong, professional team player who can communicate, collaborate, and influence effectively with stakeholders at all levels of the organization, strong executive-level presence and deep subject matter expertise
  • Experience working with vendors and consulting firms (e.g. UI/UX design, web development, developers) Energetic, flexible, and highly proactive; a proven team leader who has positively and productively impacted strategic initiatives
  • Comfortable working with colleagues in a variety of geographic locations
  • Other projects and duties may be assigned from time to time

Define, lead and implement the overall UX/UI strategy and vision for our digital experience across all channels, aligned with our broader business strategy 

  • Deliver an integrated UX roadmap that balances user desirability, functional viability and technical feasibility
  • Define quantifiable ways to measure success and adoption
  • Analyze data to improve user experience and develop new functionality
  • Plan, conduct and synthesize research using standard methodologies and tools (i.e. surveys, contextual observation, interviews, affinity maps, personas, archetypes, empathy maps, user journeys, etc.)
  • Visualize ideas using low fidelity to high fidelity techniques. (i.e. post it notes, sketches, story boards, user journeys, service blueprints, interaction models, flows, visual design mockups, and wireframes)
  • Balance UI/UX best practices, aesthetics and user research with data and analytics when making design decisions
  • Design and develop UI/UX specifications for mobile and other platforms in collaboration with UI designers, contractors and agencies
  • Advocate for users and ensure that our websites adhere to WCAG 2.1 AA (mid-level) standards

Coach and mentor team members ensuring they are high-performing, collaborative and customer-focused

  • Maintain an understanding of digital trends and practices with the goal of establishing a strong design culture
  • Works with team on knowledge acquisition and professional development

Lead continuous improvement and evolution of our digital channels while bringing others along for the journey

  • Encourage progressive thinking and the pushing of boundaries of the digital user experience through various screen resolutions and devices
  • Collaborate with members of cross-functional teams and advocate for consumer-centered design practices
  • Conduct UI/UX usability, A/B, multivariate and experiential testing to ensure the user experience is positive and continuously improving
  • Continually measure design ROI and processes, implementing changes as needed

Internal job grade: 12/12m.

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