Competencies:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral/Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time. Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Qualifications:
- Bachelor’s degree and 3-5 years social experience.
- Builds partnerships and works collaboratively with others to meet shared objectives.
- Maintains a customer focus to deliver the most compelling work.
- Creates new and better ways for the organization to be successful and presents them with influence.
- Plans and prioritizes work to meet commitments aligned with organizational goals.
- Consistently achieves results, even under tough circumstances.
- Works well within a strong-identity team while applying their diverse skills and perspectives to achieve common goals.
- Able to develop compelling visions and strategies for programs s/he leads.
- Deep understanding of the social paid media space.
- Has robust experience with Influencer programs at an agency or brand.
- LinkedIn experience is preferred.
- Builds partnerships and works collaboratively with others to meet shared objectives.