Instant Brands designs, manufactures and markets a global portfolio of innovative and iconic consumer lifestyle brands: Instant®, Pyrex®, Corelle®, Corningware®, Snapware®, Chicago Cutlery®, ZOID® and Visions.® With people-first and purpose-driven solutions in mind, we’re reimagining how people live, eat, connect, and play inside the home—and in the spaces where people gather. Today, Instant Brands’ products are in millions of homes worldwide.
We’re looking for candidates who are smart, curious, creative, push the limits of what’s possible and are passionate about our brands. We embrace and respect diverse backgrounds and foster an inclusive culture where everyone is welcome to share their ideas.
Our continuous focus on growth and innovation means you will become part of a global company that offers challenging opportunities, rewards excellence, and combines your individual expertise to achieve a higher level of shared success. We operate within a fast-paced, team-oriented, rewarding work environment that allows our employees to develop and thrive.
We offer competitive compensation and comprehensive benefits within a flexible, creative and progressive work setting. At our U.S. corporate offices,we embrace a hybrid model of Tuesday, Wednesday, Thursday at the office together, and Monday and Friday with the option of in the office or at home. It’s a model that values brainstorming, collaborating, connecting and making things happen in person, while also a model that remains open to an evolving work schedule.
Join Instant Brands and become a part of our story. Everyone matters here.
The Consumer Care Social Media Specialist’s primary role is to uphold our commitment of a WOW organization and to WOW our consumers end to end throughout their journey, by serving and delighting them in each interaction and across all touchpoints. This is a very dynamic, high volume, high pace role with primary focus of handling and responding to consumer interactions in social media platforms. This person is responsible for providing quality consumer support by accurately and efficiently handling communications and responses regarding our products. These interactions may include but are not limited to general inquiries, complaints, product troubleshooting, escalations, availability, warranty replacements and product specifications. This is a key role for brand building, integrity and protection. It requires outstanding writing skills as well as superb consumer care silks. The person in this role needs to have experience communicating with consumers in written / public channels while handling and resolving consumer feedback and product concerns.